Served as first point of contact for students and visitors, delivering friendly and accurate information to enhance their experience.
Managed inquiries in person, by phone, and by email, effectively directing individuals to appropriate services for timely assistance.
Executed front-desk tasks including check-ins and scheduling, ensuring smooth administrative operations.
Cashier & Customer Service
Canadian Tire
Hamilton, ON
02.2024 - Current
Process customer transactions and returns with accuracy and efficiency
Foster positive customer interactions in a fast-paced retail setting
Offer product knowledge, particularly in the floral and plant departments
Floral Assistant & Cashier
Fortinos
Hamilton, ON
05.2023 - 09.2023
Designed custom floral arrangements, payment processes, personalized recommendations to enhance sales
Receptionist
Innova Health Clinic
Hamilton, ON
06.2022 - 09.2023
Managed appointment scheduling, client booking software, payment processes in a healthcare environment
Education
Bachelor of Arts (BA) - Media, Information & Technoculture (MIT)
Western University
01.2026
Graduated with Honours - French Immersion Certificate, DELF B1 Certification
Westdale Secondary School
01.2023
Skills
Effective communication
Project management
Customer service
Digital marketing
Administrative support
Team collaboration
Hobbies and Interests
Swimming
Water polo
Bouquet design and floral arrangement
Downhill skiing
Golf
Running and strength training
Leadership And Volunteer Experience
Social Science Soph, Western University, 09/01/25, Provide mentorship and academic support to first-year students during Orientation Week and the academic year.
Director of Social Marketing, Western Women in Leadership, 09/01/25, Develop and manage social media strategy to promote events and initiatives.
VP Communications, Western for the Elderly, 09/01/25, Lead all communication strategies for Western for the Elderly, ensuring clear, consistent messaging across digital platforms and campus outreach.
Volunteer, Bags of Promise (Western University), 09/01/25, Assemble and distribute essential care kits to those in need.
Athletics Council Secretary, 09/01/22, 06/01/23, Coordinated major school events including the Prom, Athletic Banquet, semi-formals, and campus tours.
Best Buddies Leader, 09/01/21, 06/01/23, Fostered inclusive school culture through one-on-one mentorship and event planning for students with disabilities.
Water Polo Team Captain, 2× HWDSB City Champions, Led team practices, games, and encouraged collaboration and sportsmanship.
Camp Counselor, Cedar Springs Community Club, 06/01/21, 08/31/21, Facilitated camp activities and ensured safety and engagement for youth campers.
Timeline
Student Ambassador
Info source
09.2025 - Current
Cashier & Customer Service
Canadian Tire
02.2024 - Current
Floral Assistant & Cashier
Fortinos
05.2023 - 09.2023
Receptionist
Innova Health Clinic
06.2022 - 09.2023
Bachelor of Arts (BA) - Media, Information & Technoculture (MIT)
Western University
Graduated with Honours - French Immersion Certificate, DELF B1 Certification