Alexandra Ashton
Toronto,ON
Summary
Results-oriented Account Executive who excels in revealing customer needs and delivering solutions. Responsive, organized and adept at managing intense demands of multiple existing customer accounts while meeting tight deadlines. Extensive experience in a client-facing role, managing accounts in the fast-paced and demanding sports and entertainment field.
Overview
17
17
years of professional experience
Work History
Suite Attendant
Pinnacle Caterers Inc
09.2015 - Current
- Provide front of line service to guests attending events in suites including taking orders and sanitary display of food items
- Maintain inventory of food and beverage products available and ensure suite is prepared for next event
- Work with POS system to place orders, manage bills and handle complimentary items
- Provide customer service to in-suite guests including solving game day issues in high paced environment
Account Executive
Maple Leaf Sports & Entertainment Ltd
06.2011 - 09.2015
- Managed portfolio of 9 clients representing $6M in revenue
- Developed unique and engaging programs based on clients’ needs to drive sales and deliver on business objectives
- Achieved over $550K in upsell revenue
- Planned and managed budgets in excess of $2M
- Provided clients with detailed reports highlighting ROI and program metrics
- Organized and executed client hospitality events for clients
Administrative Assistant
Maple Leaf Sports & Entertainment Ltd.
09.2007 - 06.2011
- Assisted Senior Vice President of Business Partnerships
- Managed SVP's calendar and handled all incoming calls
- Drafted meeting agendas and presentations, supplied advance materials and executed follow-up for meetings
- Planned all travel arrangements for 4 executives and staff
- Managed department ticket inventory and utilized Archtics API to process and print tickets
Education
Hons. Bachelor of Arts - Prehistoric Archaeology
University of Toronto
2007
Skills
- Executive Schedule Management
- Archtics Season Ticketing API
- Verbal and Non-verbal Communication
- Project Management
- Troubleshooting (Problem Solving)
- Interpersonal Skills
- Organizational Skills
- Relationship Building
Timeline
Suite Attendant
Pinnacle Caterers Inc
09.2015 - Current
Account Executive
Maple Leaf Sports & Entertainment Ltd
06.2011 - 09.2015
Administrative Assistant
Maple Leaf Sports & Entertainment Ltd.
09.2007 - 06.2011
Hons. Bachelor of Arts - Prehistoric Archaeology
University of Toronto
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