Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexandra Angulo

Grand Terrace

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Product Coordinator

K&N Engineering, Inc.
05.2023 - Current
  • Managed product demonstrations and testimonials for performance evaluation.
  • Set goals and formalized policies to maximize team performance and keep project on-task.
  • Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Consulted with buyers to determine projected demand for products and services.
  • Maintained positive vendor relations to build strong partnerships.
  • Directed planning and budgeting efforts.
  • Compared shipments against packing slips to confirm completeness and accuracy of delivery.

Instruction Coordinator

K&N Engineering, Inc.
06.2020 - 05.2023
  • Utilized recorded data to implement actionable curriculum improvements.
  • Designed course materials and supported implementation.
  • Contributed to development of comprehensive employee training courses.
  • Provided job analysis in line with instructional design principles for successful mentoring.
  • Researched, wrote, edited and proofread manual for safety.
  • Collaborated with administrators to determine course objectives.
  • Created curricula, research topics and conceptualized course format, subject matter and presentation.

Receptionist

K&N Engineering Inc
01.2017 - 06.2020
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Adhered to security requirements by screening visitors, updating logs and issuing temporary passes
  • Prepared, compiled and filed documents as well as reports presented to various parties
  • Oversaw office inventory by restocking supplies and submitting purchase orders for new products
  • Managed and controlled office supply inventory for timely ordering and requisition of depleted stock
  • Answered and directed incoming calls using multi-line telephone system
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers
  • Welcomed guests and clients in an upbeat and friendly manner
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Kept reception area clean and organized to provide visitors with positive first impression of company
  • Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
  • Helped different departments throughout the company with various projects.

Head CashierSan

C&L Smith Hay & Grain
06.2016 - 12.2016
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
  • Maintained work area in clean and neat manner
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full
  • Counted and balanced cashier drawers
  • Helped customers find store locations and complete purchases
  • Increased customer satisfaction through friendly and professional communication
  • Built and maintained productive relationships with employees
  • Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays
  • Prepared special orders for shipment
  • Greeted customers promptly and responded to questions
  • Managed cashier shifts and breaks
  • Accepted merchandise returns
  • Reduced errors by reconciling cash drawer before and after each shift
  • Trained new team members in cash register operation, stock procedures and customer service strategies to maximize team performance and optimize customer relations
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
  • Drove sales by maintaining organized merchandise displays in front lanes.

Cashier Customer

Target
10.2014 - 05.2016
  • Assisted customers with store and product complaints
  • Gathered, collated and maintained information for dissemination to staff service members
  • Analyzed customer interactions to identify needs, provide resources and promote excellent service
  • Maintained adequate cash supply in cash drawers in multiple checkout stations
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
  • Processed merchandise returns and exchanges
  • Stocked and rotated inventory regularly
  • Trained new employees on company customer service policies and service level standards
  • Confirmed that appropriate changes were made to resolve customers' problems
  • Computed accurate sales prices for purchase transactions
  • Maintained visually appealing and effective displays for the entire store
  • Offered Target credit applications upon checkout to customers into card-holders
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer
  • Cross-trained on Customer Service and Starbucks roles in order to provide skilled back-up for customer-facing teams
  • Exchanged returned merchandise for customers quickly and efficiently
  • Processed all sales transactions accurately and in a timely fashion
  • Organized the store by returning all merchandise to its proper place
  • Excelled in exceeding daily credit card application goals
  • Kept the showroom clean and maintained neat, orderly product displays
  • Marked clearance products with updated price tags
  • Opened and closed the store, which included counting cash drawers and making bank deposits.

Education

Associate in General's -

Mt. San Jacinto Community College
Menifee, CA

High School Diploma - undefined

Heritage High School
Homeland, CA
2014

Skills

  • Service-oriented mindset
  • Detail oriented
  • Professional and polished presentation
  • Flexible
  • Multitasking ability
  • Technologically savvy
  • Office equipment operations
  • Scheduling
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Shipping and receiving
  • Data entry
  • Correspondence management
  • Organizational and Planning Skills
  • Collaborative and Team-Oriented
  • Instruction Methodologies
  • Reading Instruction
  • Differentiated Instruction
  • Good Listening Skills
  • Instruction Development
  • Multimedia Instruction
  • Statistical Data
  • Flexible Work Schedule

Timeline

Product Coordinator

K&N Engineering, Inc.
05.2023 - Current

Instruction Coordinator

K&N Engineering, Inc.
06.2020 - 05.2023

Receptionist

K&N Engineering Inc
01.2017 - 06.2020

Head CashierSan

C&L Smith Hay & Grain
06.2016 - 12.2016

Cashier Customer

Target
10.2014 - 05.2016

Associate in General's -

Mt. San Jacinto Community College

High School Diploma - undefined

Heritage High School

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