Alexandra Alsford-Willet
Geary
Summary
Versatile and dedicated, with a proven track record, I excel in curriculum planning and fostering client relations. Leveraging strong organizational skills and empathy, I've effectively supported diverse learning environments and streamlined administrative processes, significantly enhancing customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Valley Veterinary Hospital
01.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Educated customers about billing, payment processing and support policies and procedures.
Child Care Educator
Self Employed
02.2019 - 04.2023
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe environments.
- Provided individualized instruction and support to meet personal needs of each child.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
Front Desk Receptionist
Kanata Animal Hospital
01.2011 - 01.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed multi-line phone system, and maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Early Childhood Educator
Ottawa Catholic School Board
01.2014 - 03.2017
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Collaborated with adults and children to provide safe and educational experience.
- Supported children with special needs, creating customized learning strategies to accommodate various abilities.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Fostered creativity in the classroom through art projects, dramatic play, storytelling exercises, and other imaginative pursuits.
Education
Early Childhood Education
Algonquin College
Ottawa, ON2017
High School Diploma -
Bell High School
Nepean, ON2005
Skills
- Cleaning and sanitation
- Practical Learning
- Patience and Empathy
- Schedule creation and maintenance
- Verbal and written communication
- Curriculum Planning
- Strong Work Ethic
- Customer Service
- Time Management
- Organization skills
- Scheduling appointments
- Customer and client relations
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Valley Veterinary Hospital
01.2025 - Current
Child Care Educator
Self Employed
02.2019 - 04.2023
Early Childhood Educator
Ottawa Catholic School Board
01.2014 - 03.2017
Front Desk Receptionist
Kanata Animal Hospital
01.2011 - 01.2014
Early Childhood Education
Algonquin College
High School Diploma -
Bell High School
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