Allie Akkerman
Calgary,AB
Summary
Motivated and dependable business graduate with a Bachelor’s degree in Management, specializing in Marketing, completed in 2021. Over the past few years, I’ve gained valuable experience in the service industry, working in various roles from server to supervisor, and learning the fundamentals of event planning. In addition to managing day to day restaurant operations, I’ve supported the planning and execution of corporate events, assisting with coordinating with clients, and ensuring successful outcomes. My time in the service industry has helped me develop strong customer service skills, time management, and team leadership. Eager to leverage my organizational and communication skills to contribute to team success and help drive operational efficiency in new opportunities.
Overview
10
10
years of professional experience
Work History
Manager & Server
Imperial Tap
08.2023 - Current
- Senior position where relied upon to deal with customer complaints throughout the entire restaurant
- Fast-paced downtown environment where i displayed time management skills
- Relied upon to train all new and continued employees on new menu items, protocols and serving skills
- Responsible with assisting general manager to plan & set-up corporate events
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Responsible for contacting and interviewing potential employees
- Built and maintained strong relationships with repeat customers, fostering loyalty and encouraging return visits
Server
Royal Exchange Bow Valley
09.2022 - 08.2023
- Senior position where relied upon to train new FOH employees
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated effectively with team members to ensure smooth service operations and provide support to fellow servers during high-volume periods
- Cultivated warm relationships with regular customers.
Server
Ceilis
02.2022 - 09.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Communicate and interact with clientele giving them a positive experience
- Strengthened time management skills working in a fast-paced corporate environment
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Shift Leader & Server
Township Bar & Grill
05.2019 - 10.2021
- Senior position where relied upon to conduct morning opening tasks
- Completed cash and credit card transactions accurately using POS software.
- Upselling products in order to hit sales targets
- Responsible for end of the evening reports and manager closing duties
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Server
Firestone Restaurant & Bar
11.2016 - 04.2019
- Developed and established industry knowledge of the fine dining experience
- Enthusiastically trained & mentored 8+ employees on customer service, protocol, and operations
- Demonstrated quality knowledge of menu items, exceeding restaurant expectations
Server
Phoenix Grill
06.2015 - 09.2016
- Strengthened my general knowledge of the customer service industry by beginning as a hostess and progressing to a server within the first few weeks of employment
- Relied upon to conduct daily closing duties, and work independently as the only server on the floor
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Management - Marketing
University of Lethbridge
Lethbridge04-2021
Skills
- Team Leadership
- Customer Relationship Management
- Time Management
- Staff training and development
- Collaboration & Team work
- Adaptability and Flexibility
- Multi-tasking in high-pressure environments
- Networking & partnership building
Languages
English
Native or Bilingual
Interests
I have a deep passion for travel and cultural exploration, which has taken me to several incredible destinations over the past few years In Thailand, I spent three weeks immersing myself in the local culture and connecting with wildlife, including elephants My travels continued in Indonesia, where I explored the island of Bali and experienced its unique culture In Guatemala, I embarked on an unforgettable adventure, hiking an active volcano and witnessing a breathtaking sunrise from its summit Most recently, I visited Colombia, where I journeyed from the vibrant city of Medellín to the stunning beaches of the North Coast, including a hike through Tayrona National Park
When not traveling, I enjoy spending quality time with friends and family, as well as exploring the outdoors In the summer, I make my way to the mountains and lakes, enjoying hiking, swimming, and simply taking in the beauty of nature During the winter, I’m an avid skier, always looking forward to hitting the slopes for a thrilling adventure
Timeline
Manager & Server
Imperial Tap
08.2023 - Current
Server
Royal Exchange Bow Valley
09.2022 - 08.2023
Server
Ceilis
02.2022 - 09.2022
Shift Leader & Server
Township Bar & Grill
05.2019 - 10.2021
Server
Firestone Restaurant & Bar
11.2016 - 04.2019
Server
Phoenix Grill
06.2015 - 09.2016
Bachelor of Management - Marketing
University of Lethbridge