ALEXANDER SUESS
San Bruno,CA
Summary
Dedicated and results-driven General Manager with over 20 years of experience in the grocery retail industry, leveraging expertise and leadership skills to drive operational excellence and customer satisfaction. Proven track record of successfully managing day-to-day operations, leading teams, and exceeding sales targets at Mollie Stone's Markets. Adept at optimizing store performance, improving employee morale, and delivering exceptional customer service. Strong leadership, communication, and problem-solving skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
General Manager
Mollie Stone's Markets
12.2015 - Current
- Oversee all aspects of store operations, including inventory management, staff scheduling, and budgeting
- Lead team of 90+ employees, providing guidance, training, and performance evaluations to ensure high-performing workforce
- Implemented innovative merchandising strategies that led to increased sales
- Achieved and exceeded sales targets consistently, resulting in recognition as top-performing store manager in company for 4 consecutive quarters
- Developed and maintained strong relationships with suppliers and vendors, negotiating favorable terms and ensuring product availability
- Implemented cost-effective inventory control measures to reduce shrink
- Maintained employee development, resulting in improved morale and reductions in staff turnover
- Maintained safety protocols, resulting in decreased workplace accidents and incidents.
Closing Manager
Mollie Stone's Markets
06.2011 - 12.2015
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Various Positions
Mollie Stone's Markets
02.2001 - 06.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
Education
Bachelor of Arts - Radio, Television, Broadcasting
San Francisco State University
San Francisco, CASkills
- Staff Training
- Customer Service
- Motivational Leadership
- Budget Administration
Certification
ServSafe Certification
- ServSave Certificate 22663746 - Exp. 2027
Timeline
General Manager
Mollie Stone's Markets
12.2015 - Current
Closing Manager
Mollie Stone's Markets
06.2011 - 12.2015
Various Positions
Mollie Stone's Markets
02.2001 - 06.2011
Bachelor of Arts - Radio, Television, Broadcasting
San Francisco State University
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