Alexander Robert Lumani
London,ON
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Representative
Canada Life Assurance Company
01.2018 - Current
- Proven knowledge of Claims Examiner adjudication and comfortable with Workflow.
- Demonstrate comprehensive understanding of Life, Disability, and Critical illness policies.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Excellent organizational skills with the ability to adapt to changing priorities in an environment with fluctuating work volumes
Education
Bachelor of Criminology & Criminal Justice -
Griffith University
Queensland, Australia 07.2018
Police Foundations -
Fanshawe College
London, ON04.2016
Skills
- Complaint Handling
- Communication and Interpersonal Skills
- Ability to lead in team environments
- Highly critical thinker with effective researching skills
- Problem-Solving
- Customer Retention Strategies
- Multitasking and Organization
- Understanding Customer Needs
- Fast Learner
- Inbound Call Management
Timeline
Lead Customer Service Representative
Canada Life Assurance Company
01.2018 - Current
Bachelor of Criminology & Criminal Justice -
Griffith University
Police Foundations -
Fanshawe College
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