Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Robert Lumani

London,ON

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

6
6
years of professional experience

Work History

Lead Customer Service Representative

Canada Life Assurance Company
01.2018 - Current
  • Proven knowledge of Claims Examiner adjudication and comfortable with Workflow.
  • Demonstrate comprehensive understanding of Life, Disability, and Critical illness policies.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
  • Excellent organizational skills with the ability to adapt to changing priorities in an environment with fluctuating work volumes


Education

Bachelor of Criminology & Criminal Justice -

Griffith University
Queensland, Australia
07.2018

Police Foundations -

Fanshawe College
London, ON
04.2016

Skills

  • Complaint Handling
  • Communication and Interpersonal Skills
  • Ability to lead in team environments
  • Highly critical thinker with effective researching skills
  • Problem-Solving
  • Customer Retention Strategies
  • Multitasking and Organization
  • Understanding Customer Needs
  • Fast Learner
  • Inbound Call Management

Timeline

Lead Customer Service Representative

Canada Life Assurance Company
01.2018 - Current

Bachelor of Criminology & Criminal Justice -

Griffith University

Police Foundations -

Fanshawe College

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Alexander Robert Lumani