Alexander Lugo

I delivered purchases promptly, safely, and professionally, fostering strong customer relationships representing Vine Vault Wine Services with excellence. I organized and maintained cleanliness by maintaining inventory standards. I operated delivery vehicles in compliance with traffic and safety laws, managed road safety and vehicle cleanliness, and drove responsibly in all weather conditions.

Supervised and coordinated a team of 15-20 employees, providing leadership, training, and support to ensure optimal performance and adherence to company standards. Managed employee schedules and breaks to maintain operational efficiency and coverage during peak and off-peak hours. Enhanced customer satisfaction by resolving issues promptly, addressing feedback, and ensuring a high-quality dining experience. Managed cash handling and security procedures by overseeing daily cash counts, conducting end-of-day reconciliations, and ensuring secure storage and proper documentation to prevent discrepancies and maintain financial integrity.

Expanded six summer youth programs by organizing and coordinating various activities related to playgrounds, facilities, recreation, events, arts, and after-school programs, and adapting these programs based on community needs and feedback. Led and trained staff providing guidance and support, conducting evaluations to enhance team performance, and ensuring effective program delivery. Interacted with the public with professionalism, effectively communicating both orally and in writing to address concerns, provide information, and ensure a positive experience, while studying and analyzing community needs to recommend and implement program improvements.