Alexander Danso Obeng
Kitchener,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
In addition, highly skilled, dedicated and experienced electrical engineer with a bachelor's degree in electrical and electronic engineering and over 10 years of hands-on experience as an electrical maintenance and instrumentation technician at VOLTA ALUMINIUM COMPANY LTD. Proficient in troubleshooting, maintaining, calibrating and optimizing electrical systems to ensure peak performance and efficiency. Strong technical acumen, problem-solving skills, and a proven track record of delivering high-quality results in complex industrial environments. Excellent communication and collaboration abilities, with a dedication to continuous improvement and driving success in challenging projects.
Overview
12
12
years of professional experience
Work History
Assistant Manager/ Department Part Coordinator
Volta Aluminium Company
01.2024 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed bi-weekly payroll for 15 employees.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored team members to enhance professional development and accountability in workplace.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Sales Agent (Part Time) Online
Electroland Ghana Limited
01.2015 - Current
- Developed strong relationships with clients through excellent customer service and regular follow-ups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by 40%.
Electrical Maintenance/Instrumentation Technician
Volta Aluminium Company Limited
12.2014 - 12.2023
- Optimized storage solutions within warehouse space to maximize efficiency and ease of access to commonly needed items.
- Collaborated with service technicians to identify necessary parts for repairs, minimizing downtime.
- Established strong relationships with vendors, resulting in improved communication and faster delivery times.
- Maintained accurate records of all parts transactions, ensuring timely and accurate invoicing.
- Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and oscilloscopes.
- Installed maintained, and repaired various types of instruments to ensure optimal functionality.
- Provided technical support during plant shutdowns and startups, ensuring smooth transitions without compromising system integrity.
- Conducted troubleshooting procedures and root cause analysis to determine causes of problems.
Class and Subject Teacher
Bert School Complex
05.2013 - 08.2014
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Documented attendance, assignments, grades and participation for over 150 students.
- Ensured alignment between lesson objectives, instructional materials, and assessments through careful planning and ongoing review of curriculum materials.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Boosted individual perseverance and resilience by setting challenging goals and providing realistic support.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
- Organized extracurricular activities such as clubs or tutoring sessions, promoting student engagement outside of regular class hours.
- Enhanced student comprehension by incorporating hands-on activities and group projects into lessons.
- Developed innovative classroom management strategies that maintained discipline while encouraging open communication between students and teachers.
- Assessed student learning progress and comprehension with routine tests and standardized examinations.
- Served as a mentor for new teachers, providing guidance and support in creating effective lesson plans and managing classroom behavior.
- Administered quizzes and tests to assess student understanding of material.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Internship and Voluntary Service
Electricity Company Of Ghana, ECG
01.2012 - 04.2013
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Bachelor of Science - Electrical/Electronic Engineering
Regional Maritime University
Accra-Ghana06.2021
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Dynamic and proficient Electrical Engineer with broad experience in maintenance and troubleshooting of electrical devices and equipment
- Self-motivated, strong interpersonal and communication skills
- Fast learner, ability to work under pressure, ability to work under little or no supervision and a good team player
- Computer literate
- Power System Simulator for Engineers(PSSE Software
- Mobile Equipment Operation( Jib Crane, Overhead Pendant crane, Pick-ups/Vans, Lift Truck, Groove Man-lift, JLG Man-lift (condor) )
- Lock out / Tag out and high voltage safety
- Confined Space
- Elevated Work and Fall Protection
- Hazard Identification and control
- House Keeping and Survey
Languages
English
Professional Working
Timeline
Assistant Manager/ Department Part Coordinator
Volta Aluminium Company
01.2024 - 06.2024
Sales Agent (Part Time) Online
Electroland Ghana Limited
01.2015 - Current
Electrical Maintenance/Instrumentation Technician
Volta Aluminium Company Limited
12.2014 - 12.2023
Class and Subject Teacher
Bert School Complex
05.2013 - 08.2014
Internship and Voluntary Service
Electricity Company Of Ghana, ECG
01.2012 - 04.2013
Bachelor of Science - Electrical/Electronic Engineering
Regional Maritime University
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