Alexander Williams
Enfield,NS
Summary
Dedicated municipal professional with over 10 years of progressive experience in customer-facing roles, encompassing enforcement, administration, and cash handling.
Overview
13
13
years of professional experience
Work History
Compliance Officer 1
Halifax Regional Municipality (Public Works)
08.2022 - Current
- Patrolled assigned areas to ensure public safety and enforce parking regulations.
- Issued citations and warnings for parking violations to maintain compliance.
- Monitored parking restrictions to facilitate smooth traffic flow.
- Collaborated with local law enforcement to address ongoing parking challenges.
- Assisted motorists in locating legal parking spaces to strengthen community relations.
- Investigated citizen complaints about parking violations, addressing issues swiftly.
- Educated community members on local parking ordinances to enhance awareness.
Corrections Officer
Nova Scotia Department of Justice
11.2020 - 08.2022
- Managed up to120 resident offenders daily.
- Established positive relationships with resident offenders while maintaining appropriate boundaries.
- Inspected and documented mail, property, and funds received from visitors for designated inmates.
- Recorded inmate behavior and activities accurately in logbooks.
- Addressed inquiries from inmates and public members promptly.
- Compiled reports to document incidents and violations effectively.
- Guided inmates in daily activities to promote compliance and understanding.
- Managed emergency situations by de-escalating hostile confrontations efficiently.
Operations Supervisor-Training and Development
GardaWorld
07.2017 - 09.2020
- Managed daily operations to ensure optimal performance and timely task completion.
- Supervised 12 or more security officers.
- Maintained communication with upper management to update on operational progress and challenges.
- Coordinated emergency response plans during crises affecting University operations.
- Optimized resource allocation through planning, monitoring inventory levels, staffing, and equipment maintenance.
- Cultivated relationships with key stakeholders to align services with their requirements.
- Enhanced safety standards by conducting audits and training sessions, reducing workplace accidents.
- Conducted performance evaluations, provided feedback, and identified improvement areas.
- Implemented training programs for new hires to accelerate productivity.
- Additional roles include: GardaWorld (SRT, ESU, CRU) | Adesa Toronto | Condor Security (Full details available upon request)
Customer Service Associate
Liberty University Bookstore
07.2012 - 07.2014
- Assisted large volumes of customers daily, maintaining focus on satisfaction and positive interactions.
- Resolved customer complaints professionally, leading to satisfactory outcomes and positive feedback.
- Maintained extensive product knowledge, delivering accurate information to customers.
- Answered customer calls promptly to minimize on-hold wait times.
- Processed orders accurately, ensuring timely delivery of products and services.
- Managed billing and payment issues by adhering to guidelines and resolving disputes effectively.
- Monitored cash drawers across multiple checkout stations, ensuring adequate cash supply.
- Educated customers on billing, payment processing, and support policies.
Education
Diploma - Diploma in Business Administration - Accounting
Nova Scotia Community College
None05-2026
Diploma - Police Foundations Leadership
Humber College
Toronto, None12-2020
Skills
- Customer service and support
Public engagement - Conflict resolution and de-escalation
- Cash handling and transaction accuracy
- Microsoft Office proficiency
- Database management
- Communication and documentation
- Report writing
- Professional correspondence
- Multitasking and time management
- Problem solving
- Financial accounting principles
Accomplishments
- Ryerson’s Community and Campus Safety Positive Outlook Award (2018)
- Ryerson’s Security and Emergency Service Team Building Award (2017)
- Toronto Police Services Community Member Award (2017)
Languages
English
Native or Bilingual
Timeline
Compliance Officer 1
Halifax Regional Municipality (Public Works)
08.2022 - Current
Corrections Officer
Nova Scotia Department of Justice
11.2020 - 08.2022
Operations Supervisor-Training and Development
GardaWorld
07.2017 - 09.2020
Customer Service Associate
Liberty University Bookstore
07.2012 - 07.2014
Diploma - Diploma in Business Administration - Accounting
Nova Scotia Community College
Diploma - Police Foundations Leadership
Humber College
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