Alexander Verge
Botwood,Canada
Summary
Dynamic leader and empathetic communicator with NL Health Services, adept at de-escalating crises and fostering interdisciplinary team collaboration. Excelled in mentoring over 25 team members, significantly enhancing team efficiency and client satisfaction through innovative problem-solving and compassionate support. Specializes in mental health and addiction supports and crisis response, driving positive outcomes in challenging environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Child and Youth Care Worker
NL Health Services
Grand Falls-Windsor, Newfoundland and Labrador
12.2024 - Current
- Participate in team meetings to discuss progress and challenges of youths in care.
- Collaborate with mental health professionals to address specific needs of youths.
- Maintain accurate records of daily activities, progress notes, and incident reports.
- Encourage completion of daily chores and personal hygiene practices.
- Foster a supportive and trusting relationship with youths to encourage open communication.
- Assist youths in developing personal goals and plans for future independence.
- Encourage youths to express feelings and discuss happenings in life to help develop insight into themselves and relationships.
- Conduct suicide risk assessments and implement safety plans as needed.
- Participate in multidisciplinary team meetings to discuss patient care and progress.
- Provide support for individuals struggling with substance abuse in conjunction with mental health issues.
Store Advisor and Technician
Sport Chek
Grand Falls-Windsor, NL
03.2024 - Current
- Cultivating team leadership to foster growth and success
- Communicating effectively with individuals, resolving complex issues.
- Enhancing satisfaction while also demonstrating empathy and patience in handling escalated situations
- Empowering individuals through education and skill-building
- Enhancing teamwork and collaboration by facilitating communication between departments
Personal Shopper
Instacart
St. John's, NL
10.2022 - 03.2024
- Maximized time management skills to accommodate multiple clients per day without compromising service quality
- Demonstrated strong organization management, mindfulness, and record-keeping skills
- Communicated effectively with individuals from diverse backgrounds, resolving issues, and ensuring satisfaction
- Developed creative solutions to logistical challenges, showcasing problem-solving abilities
Loyalty Care Representative Team Lead
Rogers Communications
St. John's, NL
10.2017 - 12.2022
- Led and supervised team of 25, providing guidance, support, and training to ensure success
- Set weekly and monthly SMART goals with each team member to promote professional and personal development
- Developed and implemented strategies to improve team efficiency by maintaining detailed records of performance
- Built rapport with individuals through active listening and empathetic responses, fostering positive relationships
Education
Diploma - Child And Youth Care Worker With Addiction Support
Keyin College
St. John's, Canada10.2024
Skills
- Mental health support and crisis response
- Substance use and harm reduction
- Supporting individuals with complex mental health issues
- Leadership and mentoring skills
- Effective communication and Interpersonal skills
- Conflict resolution and Trauma informed care
- Compassionate support
- Maintaining records and documentation
- Interdisciplinary team collaboration
- Social development and integration
Affiliations
Child and Youth Care Association of Newfoundland and Labrador (CYCANL)
Certification
- TCI
- ASIST
- Suicide Alertness Training
- Canadian Red Cross Standard First Aid & CPR
- Fundamentals of Substance Use and Harm Reduction Training
- Opioid Poisoning Response Training: (Injectable Naloxone & Nasal Naloxone)
- Class 5 Drivers License
Volunteer Experience
Bridges To Hope Food Aid Centre, 01/2023, 03/2024
- Assisted in distributing food and essential supplies to individuals and families in need., Developed strong communication skills through interactions with diverse community members., Demonstrated empathy and patience while addressing the needs and concerns of clients.
Keyin Night Walks/Donation collecting & Sorting, 01/2023, 05/2023
- Collected and distributed essential items to community members experiencing addiction and homelessness., Engaged with high-risk individuals, promoting harm reduction by providing support and resources., Built trust and rapport with vulnerable populations, demonstrating interpersonal skills.
Schizophrenia Society of Newfoundland and Labrador, 01/2023, 09/2023
- Participated in educational initiatives to raise awareness about schizophrenia., Developed a deep understanding of complex mental health issues, enhancing empathy and understanding.
- Recovery Forum by Towards Recovery, 03/2023, 03/2023, Engaged with experts and individuals in substance use and recovery, gaining insights into effective support strategies.
Accomplishments
- Graduated Child and Youth Care program with Honors
References
References available upon request.
Timeline
Child and Youth Care Worker
NL Health Services
12.2024 - Current
Store Advisor and Technician
Sport Chek
03.2024 - Current
Personal Shopper
Instacart
10.2022 - 03.2024
Loyalty Care Representative Team Lead
Rogers Communications
10.2017 - 12.2022
Diploma - Child And Youth Care Worker With Addiction Support
Keyin College