Alexander Torres
Ripon,CA
Summary
Over 10+ years experience in leadership roles including team management, administration support and customer service. Team player that is detail oriented & dependable. Strong work ethic but always open to improve things & take advice.
Overview
12
12
years of professional experience
Work History
Water Mitigation Coordinator
ServiceMaster Restore
08.2023 - 09.2024
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Streamlined vendor management processes, facilitating improved relationships and timely service deliveries.
- Completed bi-weekly payroll for 15 employees.
Floor Manager/On Demand Specialist
KUSHAGRAM
10.2020 - 02.2023
Floor Manager
Kushagram
02.2021 - 02.2023
- Open up the inventory room & update POS registers
- Send out a morning email to the staff regarding the days agenda
- Count/verify delivery specialists petty cash bag before start of shift
- Assign fleet vehicles/registers to delivery specialists
- Fulfill orders & route staff using Indica online cockpit feature
- Basic METRC training
- Trained & experienced in BCC state audits as well as city & county audits (Sacramento, CA & Oakland,
- CA)
- Handle inventory calls regarding customer support issues
- Confirm cash totals on every delivery specialist completed register
- Perform cash audits for the entire days sales & document the denominations onto a spreadsheet
On Demand Specialist
Kushagram
10.2020 - 02.2021
- Manage on demand fleet vehicle containing cannabis/cash
- Fulfill customer orders using Indica online pos software
- Route deliveries using a pos system along with Google maps
- Send out eta texts or phone calls to patients
- Collect cash totals from customers throughout the shift
- Orders finish processing at 9:45pm, this is when I head back to base
- Count out and confirm my registers expected total at eos (all cash)
- Finally sealing the cash in a security deposit bag and handing over to the guard
Lumper/Forklift Operator
Capstone Logistics, LLC
07.2020 - 09.2020
- Unload semi-trailer cargo at the warehouse dock
- Operate electric pallet jack to pull produce from trailers
- Re-stack produce according to invoice
- Plastic wrap pallets
- Operate a forklift to move produce inside the ULT freezer
Production/Budtender/Delivery Specialist
GRO/Versagenix Inc
08.2019 - 04.2020
- Cannabis delivery via personal car
- Cash handling/transportation upwards of $10,000
- Transported up to $3,000 of cannabis product while making deliveries
- Bud tending/flower cultivator
- Production of oils and concentrated thc crystals
Amazon Robotics Supervisor/ICQA
Amazon Fulfillment Center
04.2016 - 07.2019
- Inventory control quality assurance
- Count product in bins to confirm quality errors for inbound/outbound departments
- Investigate vendor fraud
- Problem solve damaged product in amnesty bins
- Utilized floor access safety training
- Repair broken amazon robotic shelves
- Resetting faulty kiva drives/removing them from the robotics floor
- Supervised & managed a team of AFM associates while working the kiva floor myself
- Assisted operations team & GM monitoring inbound/outbound flow
- Created shift schedule for AFM associates
Seasonal Warehouse Trailer Packer/Unloader, Warehouse Associate
JCPenney, Amazon Fulfillment Center
02.2016 - 04.2016
- Secured packages for inventory control
- Operated a steel expandable conveyor
- Worked in the outbound department packing/stacking trailers with retail product
- Regularly practiced P.P.E
- Safety while working the dock
- Processed discrepancies/damaged goods with the supervisor on site
- Seasonal
Ride Operator/Technician
Fun & Games
03.2015 - 10.2015
- Run ticket sales & handle cash/credit card transactions
- Customer service
- Setup/tear down of game trailers and mechanical rides
- Electrical maintenance
- Drove flatbed & standard box trucks
- Warehouse stocker/material handler
Restoration Technician
Restoration Pack-Out Corporation
02.2014 - 09.2015
- Assessed & cleaned property damaged by fire or water
- Investigated salvageable property to restore
- Removed damaged structure such as carpets & drywall
- Trained in operating dehumidifiers as well as wet/dry shop vacs
- Trained in proper use of tyvek suits & respirator masks
- Mold removal & structural sanitizing
- Experience using fire & soot degreaser, microbial disinfectants, hydrogen peroxide & wall wash
- Operated forklift/standard size box trucks
Field Lead/Restoration Technician
Concordia Claims Managers
08.2012 - 02.2014
- Knowledge of basic hand/power tools
- Repaired & installed new materials affected by fire or water
- Performed walkthroughs with insurance adjusters to assess damages
- Photographed structure & personal property for insurance claims
- Create a booklet of documented losses (description of item, purchase price, estimated replacement cost)
- Provided emergency services such as boarding up windows & installing fences to secure the clients home
- Train new techs on proper P.P.E
- OSHA requirements while on a job site
- Hyperlink a digital inventory list to send to insurance adjusters in order to help negotiate the settlement offer
Education
High school diploma - Algebra, Biology, Earth Science, Math For Business
Manteca High School
Manteca, CA05.2012
Skills
- Operations Management
- Customer Service Delivery
- Administration and Reporting
- Product Presentation
- Employee Performance Reviews
- Corrective Actions
- POS Systems
- Employee Development
- Billing and Payment Processing
- Floor Management
- Team Meetings
- Policy Enforcement
- Expense Tracking
- Employee Coaching and Mentoring
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Interests
Hiking
Camping
Guitar
Reading
Travel
Timeline
Water Mitigation Coordinator
ServiceMaster Restore
08.2023 - 09.2024
Floor Manager
Kushagram
02.2021 - 02.2023
Floor Manager/On Demand Specialist
KUSHAGRAM
10.2020 - 02.2023
On Demand Specialist
Kushagram
10.2020 - 02.2021
Lumper/Forklift Operator
Capstone Logistics, LLC
07.2020 - 09.2020
Production/Budtender/Delivery Specialist
GRO/Versagenix Inc
08.2019 - 04.2020
Amazon Robotics Supervisor/ICQA
Amazon Fulfillment Center
04.2016 - 07.2019
Seasonal Warehouse Trailer Packer/Unloader, Warehouse Associate
JCPenney, Amazon Fulfillment Center
02.2016 - 04.2016
Ride Operator/Technician
Fun & Games
03.2015 - 10.2015
Restoration Technician
Restoration Pack-Out Corporation
02.2014 - 09.2015
Field Lead/Restoration Technician
Concordia Claims Managers
08.2012 - 02.2014
High school diploma - Algebra, Biology, Earth Science, Math For Business
Manteca High School
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