Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander Stewart

Hanwell

Summary

Proven Service Manager with a track record of enhancing customer satisfaction and team productivity at Auto Doctor. Leveraged problem-solving and technical troubleshooting skills to reduce service downtime. Excelled in fostering strong client relationships and mentoring staff, demonstrating exceptional leadership and customer service management abilities.

Overview

4
4
years of professional experience

Work History

Service Manager

Auto Doctor
10.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Monitored service staff performance and provided feedback for improvement.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
  • Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
  • Established team priorities, maintained schedules and monitored performance.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Mechanic

MacNeils Autohaus
06.2022 - 08.2023
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Increased vehicle reliability by conducting regular maintenance and thorough inspections.
  • Repaired and replaced worn and damaged components.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Mechanic

York Auto Service
02.2021 - 06.2022
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Consistently met or exceeded company performance metrics through diligent work ethic and attention to detail in all repair tasks.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.

Education

Mechanics - Mechanics

East Coast Trades College
Fredericton, NB

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Trustworthy and honest
  • Office administration
  • Employee supervision
  • Service scheduling
  • New employee hiring
  • Staff management
  • Service documentation
  • Estimating and quoting
  • Technical troubleshooting
  • Cost estimates
  • Mechanical diagnostics
  • Supply ordering
  • Maintenance and repair

Languages

English
Full Professional

Timeline

Service Manager

Auto Doctor
10.2023 - Current

Mechanic

MacNeils Autohaus
06.2022 - 08.2023

Mechanic

York Auto Service
02.2021 - 06.2022

Mechanics - Mechanics

East Coast Trades College

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Alexander Stewart