Alexander Stephen
Bachelor of Commerce Co-op student at the University of Guelph, majoring in Management with a minor in Sport and Event Management. Through over five years at Port Carling Golf Club, progressing from Golf Services Attendant to Golf Services Manager, and several years at Stephen’s Butcher Shop, I have developed strong leadership, communication, customer service, and organizational skills. These experiences have strengthened my ability to work with different people, take on responsibility, solve problems, and contribute effectively in team environments. I bring these skills into my studies and continue to build on them through my coursework and applied learning experiences.
Work History
Golf Services Manager
5 Years 5 MonthsGolf Services Manager | May 2025–Present
- Lead the day-to-day operations of the Golf Services team, including employee scheduling, training, task delegation, and service standards.
- Plan and conduct team and individual meetings to communicate expectations, provide feedback, and support employee development.
- Collaborate with management across four departments to coordinate operations and identify areas for improvement.
- Oversee member service, tee-sheet coordination, equipment organization, and daily golf operations in a high-service private club environment.
- Train and onboard new employees while promoting consistent service standards and effective teamwork.
Golf Services Attendant | May 2021–May 2025
- Delivered personalized service to members and guests while supporting daily golf operations in a fast-paced environment.
- Assisted with golf equipment, cart preparation, practice facilities, and member requests.
- Built strong knowledge of club operations and service expectations over four seasons, leading to promotion to Golf Services Manager.
Sales Associate
6 Years 7 Months- Deliver knowledgeable and personalized customer service while processing point-of-sale transactions in a busy retail environment.
- Support product ordering, inventory management, merchandising, and daily store operations.
- Assist with accounting, payroll, financial records, and other administrative responsibilities.
- Maintain strong relationships with returning customers while responding to product inquiries and fulfilling customer requests.
- Work across sales and operational responsibilities to support the efficient day-to-day operation of the business.
Administrative Assistant
6 Months- Support daily operations of an indoor golf simulator facility, including customer service, bookings, point-of-sale transactions, and administrative duties.
- Manage customer reservations and back-end booking processes to maintain accurate and efficient facility scheduling.
- Assist customers with simulator technology and resolve operational issues to provide a positive customer experience.
- Support general business administration and facility operations as required.
Education
BBA - Management
University of Guelph — Lang School of Business and Economics | Guelph, ON
Bachelor of Commerce (Co-op), Management | 2025–2030
Minor in Sport and Event Management