Alexander Solorio
North Hollywood
Summary
Results-driven healthcare professional specializing in patient representation and service coordination. Demonstrated ability to address patient needs effectively, streamline processes, and improve satisfaction metrics. Proficient in operational management and strategic planning, with hands-on experience in staff development and leading change. Known for implementing effective solutions that enhance care quality, and reduce costs without sacrificing service excellence.
Overview
10
10
years of professional experience
Work History
Office Administrator
Pasadena Villa Senior Living
Pasadena
04.2018 - Current
- Ensured compliance with state regulations concerning healthcare standards in an assisted living setting.
- Developed and implemented policies and procedures to ensure compliance with state regulations.
- Maintained records of medical treatment provided to residents in accordance with HIPAA guidelines.
- Investigated complaints from residents or family members in a timely manner while working towards resolving any issues quickly and efficiently.
- Collaborated closely with local healthcare providers such as doctors and specialists so that they could provide better support for current patients and residents under our care.
- Developed and implemented resident care plans, ensuring that all resident needs were met.
- Coordinated with outside agencies such as doctors, hospitals, and pharmacies regarding resident care.
- Conducted regular staff meetings to ensure adherence to safety protocols.
- Assisted families with financial planning related to long-term care options available through the facility or other external sources of funding available if applicable.
Assistant Administrator
Cedars assisted living
Northridge
10.2015 - 03.2018
- Answered phone calls, responded to emails and directed inquiries to appropriate staff members.
- Tracked employee attendance records according to company policy standards.
- Performed data entry tasks into company database system on a daily basis.
- Generated weekly status updates highlighting progress made towards project goals.
- Assisted in onboarding process of new employees by providing orientation materials and answering questions regarding company policies.
- Managed computer databases, physical file systems, and required logs.
- Reviewed incoming paperwork such as contracts and letters for accuracy and relevance.
Education
High School Diploma -
Century high school
Los Angeles, ca06.2009
Skills
- Regulatory compliance
- Policy development
- Staff coordination
- Customer service
- Problem solving
- Team building
- Time management
- Leadership and supervision
- Administrative support
- Healthcare communication
- Scheduling and coordinating
Interests Skills
- Knowledge of Title 22
- Understanding of State and Federal Regulations (HIPAA, OSHA,etc)
- Staff and Training development
- Budgeting and financial planning
- Managing multiple tasks effeciently
Volunteer Community
- Neighborhood Elder Care, 10
- Pet Help & Rescue, 2
- community volunteer work
Timeline
Office Administrator
Pasadena Villa Senior Living
04.2018 - Current
Assistant Administrator
Cedars assisted living
10.2015 - 03.2018
High School Diploma -
Century high school
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