Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Alexander Slawson

Brantford,Canada

Summary

Experienced Line Cook and Customer Service Veteran. Familiarity with all standard cooking procedures, food safety protocol and exceptional team cooperation skills.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Baker

Metro
10.2020 - 06.2023
  • Preparing, baking, packing and selling large quantities of both fresh and frozen products.
  • Utilizing time management in an independent role with little oversight.
  • Interacting directly with customers, sharing product knowledge and making sales.

Line Cook

Boxcar Social
11.2019 - 08.2020
  • Fast paced dining experience, serving one of the busiest tourist locations in Toronto.
  • Successfully served upwards of 500 guests in a day.
  • Communication was crucial to the success of any individual shift.
  • Prepared, cooked and delivered large quantities of food during service, while maintaining quality.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Line Cook

Gare De'Lest
04.2019 - 10.2019
  • Utilized communication skills to cooperate with team to ensure quality service.
  • Trained new cooks on fundamental skills. Operated cleaned and sanitized product equipment.
  • Maintained sanitary kitchen standards due to open kitchen concept serving and interacting with guests directly. Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Line Cook/Safety Officer

The Broadview Hotel
05.2017 - 04.2019
  • Maintained knowledge of, prepared, cooked and served products for all three restaurants in the Hotel.
  • Multi-tasked by cooking dozens of items for different dishes all at the same time and coordinated with the other stations to deliver fresh items quickly.
  • Served as the safety officer for the basement prep area which included writing safety procedures and purchasing necessary PPE.
  • Took on varying tasks throughout the company to learn as much as possible.

Dishwasher/Line Cook

The County General
05.2016 - 05.2017
  • Operated commercial dishwashing equipment to clean and sanitize dishes, utensils, and kitchenware.
  • Assisted with basic food preparation and other kitchen tasks as needed. Eventually becoming a dedicated line cook, helping to cook and serve dishes while learning a new skill.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies. Stepped into additional roles during busy times to boost coverage of important stations.

Seasonal Customer Care Representative

Lush Cosmetics
10.2024 - 02.2025
  • Responded to a variety of incoming phone calls, emails, texts and active chats regarding customer order inquiries in a timely and efficient manner.
  • Utilized tools such as Zendesk, and Adyen to prioritize and organize tickets and support e-commerce.
  • Frequently provided outbound contacts with customers and also 3rd party services both domestic and international such as shipping organizations; Doordash, UPS, Fedex.
  • Responsible for taking detailed notes of issues and inquiries for data aggregation upon closing customer cases, or escalating to senior support as needed. All in an effort to provide tailored solutions that work for clients and customers.

Seasonal Package Handler

UPS
10.2024 - 11.2024
  • Organized, transported and delivered parcels.
  • Focus on time-management, efficiency and providing a quality customer service experience.
  • Trained with and used a proprietary ticketing software that helped provide insight on possible work routes, GPS mapping and time management tools.
  • Maintained speed both on foot and in loading/unloading.
  • Completed up to 300 deliveries in a shift, when working in tandem with the Driver.

Technical Support Advisor

Transcom
06.2023 - 05.2024
  • Receives inbound calls from customers to support troubleshooting and customer queries to solve IT issues that occur using proprietary ticket-tracking and calling systems.
  • Triaged customer inquiries using troubleshooting practices and consulting with Tier 2 advisors for escalations of priority tickets.
  • Action items that fall within advisors' knowledge base using internal resources.
  • Uses active listening and empathy in customer service approach to help maintain company policy of an 85% satisfaction rate monitored by internal quality assurance policies.

Education

GED -

Cypress Falls Highschool
Houston, Texas
11-2011

Skills

  • Recipe preparation
  • Prep work
  • Food rotation
  • Following cooking methods
  • Deep fryer operation
  • Head chef collaboration
  • Punctual and honest
  • Attention to detail
  • Inventory management
  • Food safety
  • Knife skills
  • Kitchen sanitization
  • Food plating

Languages

English
Native or Bilingual

Timeline

Seasonal Customer Care Representative

Lush Cosmetics
10.2024 - 02.2025

Seasonal Package Handler

UPS
10.2024 - 11.2024

Technical Support Advisor

Transcom
06.2023 - 05.2024

Baker

Metro
10.2020 - 06.2023

Line Cook

Boxcar Social
11.2019 - 08.2020

Line Cook

Gare De'Lest
04.2019 - 10.2019

Line Cook/Safety Officer

The Broadview Hotel
05.2017 - 04.2019

Dishwasher/Line Cook

The County General
05.2016 - 05.2017

GED -

Cypress Falls Highschool

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