Alexander Shakespeare
Scarborough,ON
Summary
Experienced management professional with proven ability to lead teams and oversee operations effectively. Demonstrates a consistent track record of achieving goals through collaborative efforts and adaptability to changing demands. Proficient in conflict resolution, process improvement, and fostering a positive work environment. Adept at identifying areas for improvement and implementing strategies to drive organizational success.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Head of Branch (HOB) in the grade of Assistant Manager
Allianz Insurance Lanka Limited
10.2022 - 09.2024
- Auditing new and renewal underwriting process.
- Auditing loss prevention, paid claims and processing new claims.
- Resolve client complaints and issues efficiently, ensuring high levels of customer satisfaction and loyalty.
- Provides updates to the regional manager regarding operating results, Insurance trends, and competitors' methods.
- Guide on more complex issues and additionally develops new business through selling and marketing activities.
- Prepare and handle insurance policies, ensuring clients are well-informed about coverage options and benefits.
- Assist clients with insurance claims, facilitating the submission of necessary documents and liaising with insurance providers for prompt resolution.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Manager
Ceylinco General Insurance Limited
05.2006 - 10.2022
- Assisted clients with casualty and property insurance inquiries, through phone, email, and in-person interactions.
- Educated clients on insurance options, coverage details, and the claims process, ensuring a clear understanding of benefits and procedures.
- Handled travel insurance claims, guiding clients through the documentation requirements and followup processes with the insurer.
- Managed client accounts and insurance records in CRM systems, ensuring accuracy and confidentiality of information.
- Conducted follow-up calls and surveys to gauge client satisfaction and gather feedback for service improvement.
- Pitch ideas on how to improve performance and efficiency.
- Help management identify workflow issues and find solutions.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
Education
MBA - Marketing, People and Organizations, Accounting for Decision-makers, Strategic Management, Operation Management, Project Management, Research Methodology
Cardiff Metropolitan University
Wales, London01.2021
G.C.E A/L - Economics, Business Studies
St. Michael's College National School
Batticaloa, Sri Lanka01.2003
G.C.E O/L - Religion, History & Social Studies, Agriculture, Tamil, Science, Mathematics, Art, English, Sinhala
St. Michael's College National School
Batticaloa, Sri Lanka01.2001
Skills
- Customer Relationship Management (CRM)
- Problem-Solving and Conflict Resolution
- Recruiting and interviewing
- Team motivation
- Service-focused and attention to Detail
- Customer Relations
- Innovative & Strategic Thinking
- Time Management and Multitasking
- Communication and Interpersonal Skills
- Computer Literacy and Familiar with MS Office
- Product and service knowledge
- Money Handling
Languages
English
Professional Working
Tamil
Native or Bilingual
Accomplishments
- Supervised a team of 21 staff members.
- Collaborated with a team of 21 in the development of the Bambalapitiya Branch.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 160% by completing motor insurance in retail target with accuracy and efficiency.
- Achieved 230% by introducing cross-selling for non-motor tasks.
- Resolved product issues through consumer testing.
- Achieved zero complaints by effectively helping with underwriters.
Certification
- Salesforce Certified Administrator
- Certified Sales Professional (CSP)
Timeline
Head of Branch (HOB) in the grade of Assistant Manager
Allianz Insurance Lanka Limited
10.2022 - 09.2024
Sales Manager
Ceylinco General Insurance Limited
05.2006 - 10.2022
G.C.E A/L - Economics, Business Studies
St. Michael's College National School
G.C.E O/L - Religion, History & Social Studies, Agriculture, Tamil, Science, Mathematics, Art, English, Sinhala
St. Michael's College National School
MBA - Marketing, People and Organizations, Accounting for Decision-makers, Strategic Management, Operation Management, Project Management, Research Methodology
Cardiff Metropolitan University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal Information
- Date of Birth: 05/27/84
- Nationality: Sri Lankan
- Marital Status: Married
References
- Mr. Vethanayaham Srivijekanthan, Deputy General Manager, Allianz Insurance Lanka Limited, Sri Lanka, +94 777766169, srivijaya@allianz.lk
- Mr. Kobinath Nadarajah, ACA, ACMA, MBA in Fin (UK), B.Sc. Bus Adm (SJP), Director - Finance and Operation, SYNCORP CONSULTANTS (PVT) LTD, Colombo 03, Sri Lanka, +94 774220348, kobi@aceconsultantsuk.com, www.a-accountants.com
Personal Information
- Date of Birth: 05/27/84
- Nationality: Sri Lankan
- Marital Status: Married
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