Alexander Scott
Newmarket
Summary
Dynamic and reliable professional with extensive experience at Metro Grocery Store, excelling in customer service and cash handling. Proven ability to enhance transaction efficiency and foster customer loyalty through effective communication and problem-solving skills. Recognized for maintaining a clean and organized checkout environment, significantly reducing wait times and improving overall shopping satisfaction.
Developed key skills in fast-paced retail environment, focusing on customer service and efficient transaction handling. Demonstrates strong problem-solving abilities and capacity to manage multiple tasks. Seeking to transition into new field, leveraging excellent communication and operational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Self Checkout Cashier
Metro Grocery Store
11.2025 - Current
- Operated self-checkout systems, ensuring smooth customer transactions and addressing technical issues promptly.
- Assisted customers in navigating checkout processes, enhancing overall shopping experience and satisfaction.
- Resolved customer inquiries and complaints effectively, maintaining positive relationships and loyalty within the store community.
- Maximized store security by closely observing customer activity to prevent theft or mishandling of merchandise.
- Increased store safety measures with vigilant attention to unattended items left behind at the self-checkout terminals, addressing potential hazards promptly.
- Resolved technical issues at self-checkout stations, reducing downtime and improving overall efficiency.
- Reduced wait times for customers by maintaining an organized and clean self-checkout area.
- Maintained accurate cash handling procedures, ensuring proper change distribution and secure storage of funds collected from the self-checkout machines.
- Ensured availability of adequate supplies such as receipt paper rolls and plastic bags, replenishing them regularly at each station for customer convenience.
- Assisted customers with self-checkout machine operations.
- Diagnosed issues with self-checkout machines and manually processed transactions.
Cashier
Metro Grocery Store
06.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
- Implemented improvements to checkout processes, enhancing overall efficiency and reducing wait times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Reduced processing errors by meticulously following transaction procedures.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Courtesy Clerk
Metro Grocery Store
02.2022 - Current
- Assisted customers with inquiries, enhancing overall shopping experience.
- Maintained cleanliness in store areas, promoting safety and hygiene standards.
- Collected shopping carts from parking lot daily.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Education
High School Diploma -
Sir William Mulock
Newmarket, ON06-2027
Skills
- Customer service
- Cash handling
- Point-of-sale operations
- Transaction processing
- Efficient time management
- Communication skills
- Efficient multitasking
- Reliability and punctuality
- Professionalism and courtesy
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
Languages
English
Native or Bilingual
Certification
- self serve certified
Timeline
Self Checkout Cashier
Metro Grocery Store
11.2025 - Current
Cashier
Metro Grocery Store
06.2024 - Current
Courtesy Clerk
Metro Grocery Store
02.2022 - Current
High School Diploma -
Sir William Mulock