Proven leader with extensive experience in workforce management and emotional intelligence, notably at Paddle West Kayaking. Expertise in policy implementation and risk management, having developed innovative solutions that enhanced customer experience. Demonstrated ability to adapt and thrive, achieving notable improvements in team leadership and decision-making efficiency. Creative and dynamic professional with a knack for developing immersive, engaging tours. Possesses a strong knowledge of travel destinations and the ability to quickly adapt to customer needs. Dedicated to making each tour a unique and unforgettable experience.