Alexander Rybalko
Calgary,AB
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations. Adaptable security leader accustomed to managing challenging situations with grace and diplomacy. Skilled in managing large-scale public events and monitoring densely crowded areas to provide effective risk management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Supervisor
Sécurité Concorde
11.2022 - 10.2023
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Collaborated with management to develop security policies and procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
Concierge Specialist
Aspire Lifestyles
04.2021 - 10.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Hotel Front Desk Receptionist
Holiday Inn Moscow - Suschevsky Hotel
01.2018 - 03.2021
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
Security Guard
AVANT-GARDE SECURITE INC.
09.2014 - 08.2016
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Security Guard
Golf Exécutif Montréal
03.2012 - 08.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
High School Diploma -
Cavelier De Lasalle
9199 Rue Centrale, LaSalle, QC H8R 2J906.2010
Skills
- CCTV Experience
- Security Screening
- Skilled in Conflict Resolution
- Access Systems and Patrol
- Security Team Management
- Fluent in French, English, Russian
- Operations Management
- Asset Protection
- Physical Restraint Training
Languages
English
Native or Bilingual
French
Native or Bilingual
Russian
Native or Bilingual
Certification
- BSP (Quebec) Security License - GAR 10449546
Timeline
Security Supervisor
Sécurité Concorde
11.2022 - 10.2023
Concierge Specialist
Aspire Lifestyles
04.2021 - 10.2022
Hotel Front Desk Receptionist
Holiday Inn Moscow - Suschevsky Hotel
01.2018 - 03.2021
Security Guard
AVANT-GARDE SECURITE INC.
09.2014 - 08.2016
Security Guard
Golf Exécutif Montréal
03.2012 - 08.2014
High School Diploma -
Cavelier De Lasalle
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