ALEXANDER RUIZ

• Managed team of 5 employees to maintain smooth-running operations of shop floor.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Customer Relationship

Sales and Present products and benefits

Strong communication with financial institutions

Improve reserve penetration

Analyze credit model and financial information

prepare Contract packages for fast funding

• Increased profitability by negotiating contract terms and rates with 20 % banking institutions.
• Generated an average of $2000 in revenue per vehicle.
• Increased maintenance contracts penetration from 45% to65 % during last 2 years
• Educated customers on the importance of service contracts to provide better product experiences and gap insurance benefits.
• Drove sales by researching demographics and credit history to approve loan agreements.

• Planned and developed strategies to increase sales and territory or market positioning for [Product or Service].
• Monitored sales team performance and provided effective training to help them reach their targets.
• Developed creative sales and marketing strategies to assist the sales team with reaching their targets.
• Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
• Supervised and trained [Number] employees on successful selling techniques. 

• Recommended vehicle makes and models to suit customer needs and budget requirements.
• Created necessary documentation for used car sales.
• Negotiated vehicle pricing with customers and communicated contract terms.
• Manage customer complaint escalations and fostered resolution.
• Recruited and developed a high-performing sales team.
• Oversaw acquisition, services and repairs to bring vehicles up to showroom standard for retail sale.
• Consistently met and exceeded department expectations for productivity and accuracy levels.

• Collaborated with sales managers and sales consultants to create a positive atmosphere resulting in maximum profitability and customer satisfaction.
• Analyzed client financial reports and implemented comprehensive systems to align with customer needs and boost sales.