Alexander Rivas
El Monte
Summary
Dynamic customer service professional with experience at EOS Fitness and Buffalo Wild Wings. Skilled in point-of-sale systems, teamwork, and providing friendly service to guests. Known for handling customer concerns calmly and helping train new employees, supporting a positive and efficient work environment.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
EOS Fitness
Arcadia
07.2025 - 01.2026
- Greeted and assisted guests upon arrival at the front desk.
- Managed phone inquiries, providing information and directing calls efficiently.
- Scheduled appointments and maintained the calendar for office activities.
- Processed check-ins and check-outs, ensuring accurate guest information entry.
- Handled guest complaints professionally, resolving issues promptly and courteously.
kitchen and cashier
Buffalo Wild Wings
Azusa
01.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Restocked shelves and organized merchandise to maintain a clean and appealing store presentation.
- Collaborated with team members to improve checkout efficiency during peak hours.
- Handled returns and exchanges in accordance with store policies and procedures.
- Enforced company policies regarding product promotions and discounts.
- Trained new cashiers on checkout procedures and customer service standards.
- Operated cash register accurately, processing payments by cash, check, credit card, gift card, and automatic debit.
staff member
Rose Bowl
Pasadena
06.2023 - 12.2024
- Assisted guests with ticketing and event inquiries.
- Maintained cleanliness and organization throughout the venue.
- Operated concession stands, preparing food and beverages for guests.
- Collaborated with team members to set up event spaces efficiently.
- Provided excellent customer service, addressing guest concerns promptly.
- Engaged with guests to enhance their overall experience at events.
- Responded to customer queries and complaints to promote overall satisfaction.
Education
High School Diploma -
South El Monte High School
1001 Durfee Ave, South El Monte, CA 9173307-2025
Skills
- Customer service
- Team collaboration
- Event coordination
- Point-of-sale operation
- Inventory management
- Cash handling
- Order taking
Accomplishments
- 4 years in varsity soccer and cross country
Education and Training
other
Languages
- English
- Spanish
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Associate
EOS Fitness
07.2025 - 01.2026
kitchen and cashier
Buffalo Wild Wings
01.2025 - 09.2025
staff member
Rose Bowl
06.2023 - 12.2024
High School Diploma -
South El Monte High School