Alexander Radway
Greater Sudbury,ON
Summary
Dynamic Peer Support Worker with Northern Initiatives for Social Action, skilled in recovery planning and crisis management. Successfully enhanced client engagement through empathetic communication and resource navigation, fostering a supportive environment. Proven ability to build trusting relationships and implement effective self-care strategies, elevating the quality of mental health services provided.
Overview
1
1
Certification
Work History
Peer Support Worker
Northern Initiatives for Social Action
- Participated in ongoing training opportunities to stay current on best practices in mental health support services.
- Improved client well-being by sharing personal experiences, coping strategies, and resources in a relatable manner.
- Built trusting relationships with family members of clients, offering guidance on how to best support their loved ones during the recovery process.
- Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
- Elevated the overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
- Maintained accurate records of client interactions, ensuring confidentiality and adherence to agency policies.
- Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
- Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
- Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
- Served as a liaison between clients and healthcare professionals, ensuring that client needs were effectively communicated and addressed.
- Encouraged client self-discovery through guided reflection exercises aimed at identifying strengths, values, and areas for growth.
- Boosted client participation in recreational activities by organizing outings that catered to diverse interests and abilities.
- Supported the development of new peer support programs through research, proposal writing, and implementation efforts.
- Provided crisis intervention support, helping clients navigate through challenging situations with appropriate resources and referrals.
- Facilitated community integration for clients by connecting them with local resources relevant to their interests and needs.
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to clients'' needs.
- Conducted regular follow-up calls to check on clients'' progress, offering additional assistance when necessary.
- Increased client engagement by actively listening and providing empathetic support during individual sessions.
- Enhanced group dynamics by facilitating peer support meetings, fostering a safe and supportive environment.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Designed safe and supportive environment for clients to discuss issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Developed treatment plans to help clients build self-confidence and resilience.
Lead Receptionist
Northern Initiative for Social Action
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
- Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
- Supported management with accurate data entry, report generation, and record-keeping tasks to ensure smooth daily operations.
- Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
- Reduced errors significantly by meticulously reviewing data entries before submission.
- Resolved client issues promptly and professionally, fostering positive relationships and promoting loyalty to the business.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by efficiently managing the front desk operations and handling high call volumes.
- Improved overall guest experience by proactively anticipating their needs during visits or addressing inquiries more rapidly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Implemented an updated filing system that allowed for easy document retrieval while adhering to confidentiality requirements.
- Processed incoming mail and packages efficiently, ensuring prompt distribution to appropriate recipients within the organization.
- Organized conference room bookings and prepared meeting materials, ensuring efficient use of resources and well-executed events.
- Increased office efficiency by coordinating appointments, maintaining detailed records, and providing timely reminders.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Facilitated new client onboarding by preparing and distributing welcome kits, contributing to building long-lasting relationships.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Diploma - General Arts And Sciences
Cambrian College of Applied Arts And Technology
Greater Sudbury, None12.2009
OSSD - Academics
Independent Learning Centre
2000
Skills
- Peer advocacy
- Empathy development
- Recovery planning
- Social inclusion strategies
- Self-care management
- Motivational interviewing
- Resource navigation
- Referral assistance
- Boundary setting
- Support group coordination
- Social activity planning
- Rapport building
- Recovery guidance
- Problem-solving skills
- Leadership skills
- Effective collaboration and interaction
- Relationship cultivation
- Mental health services
- Relationship building skills
- Planning skills
- Appointment scheduling
- Providing direction
- Issue resolution
- Behavioral health
- Service navigation
- Communication
- Recovery assistance and support
- Community services information
- Positive environment facilitation
- Crisis management
- Teamwork
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Safety protocols and procedures
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Emotional support
- Self motivation
- Mental health support
Languages
Croatian
Native or Bilingual
Certification
Peer Support Competencies Training
ASSIST Training
Harm Reduction Training
NVCI Training
Timeline
Peer Support Worker
Northern Initiatives for Social Action
Lead Receptionist
Northern Initiative for Social Action
Diploma - General Arts And Sciences
Cambrian College of Applied Arts And Technology
OSSD - Academics
Independent Learning Centre
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