Alexander Ivan Pingol
Surrey,BC
Summary
Dynamic leader with a proven track record at WITRON Logistik, excelling in production management and staff development. Enhanced team productivity and morale through effective training and mentoring, achieving significant improvements in production quality and safety compliance. Skilled in operations management and workflow optimization, consistently meeting critical deadlines and exceeding production targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Supervisor
WITRON Logistik
12.2021 - Current
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Established clear priorities and production quality standards.
- Managed team of 10-15 production associates, overseeing productive production processes and meeting all deadlines.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
- Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
- Optimized workflow through effective resource allocation and scheduling adjustments.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed internal operational standards and productivity targets.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
- Evaluated employee performance regularly against established benchmarks for ongoing personnel development.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Reduced equipment downtime by implementing preventive maintenance programs and timely repairs.
- Achieved on-time shipments goal by empowering employees to continued success.
- Developed training programs for new hires, ensuring quick adaptation to production process.
- Increased team morale and productivity by fostering inclusive and supportive work environment.
- Cultivated culture of excellence and accountability, leading by example and providing clear expectations.
Customer Service Cashier
Rona
06.2018 - 12.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Coordinated with stock team to ensure product availability at checkout area, optimizing customer's shopping experience.
- Addressed customer inquiries with detailed product knowledge, increasing sales through informed recommendations.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
Education
Bachelor of Business Administration And Management -
University of Saskatchewan
Saskatoon, SKHigh School Diploma -
Ecole Saint Mary High School
Prince Albert, SK06-2018
Skills
- Continuous improvement
- Production management
- Training and mentoring
- Health and safety compliance
- Production planning
- Equipment monitoring
- Equipment operation
- Workflow optimization
- Operations management
- Staff development
- Logistics
- Staff supervision
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Certification
- Driver's License (Class 5)
- Height Rescue Certified
Timeline
Production Supervisor
WITRON Logistik
12.2021 - Current
Customer Service Cashier
Rona
06.2018 - 12.2021
Bachelor of Business Administration And Management -
University of Saskatchewan
High School Diploma -
Ecole Saint Mary High School
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