Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexander Ochoa

NAPA,CA

Summary

Experienced in creating lasting impressions to build customer loyalty, guiding new team members in meeting customer needs, and implementing strategies to improve satisfaction and drive repeat business. Committed to delivering exceptional service that exceeds expectations and fosters strong client relationships, leading to increased brand loyalty and positive word-of-mouth referrals.

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
10.2023 - Current
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Controlled line and crowd with quick, efficient service.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Senior Digital Designer

New Technology High School
08.2023 - 06.2024
  • Ran a high school class of about 20 students along with our teacher to create a digital design company that had me being on the local radio speaking on our class that was working with artists to create a piece for the napa light show in 2024

Education

Associate Degree - Anthropology

Napa Valley College
Napa, CA
06-2027

Skills

  • Coffee expertise
  • Sales proficiency
  • Training background
  • Leadership experience
  • Health codes understanding
  • Health codes compliance
  • Beverage preparation techniques

Languages

Spanish
Native or Bilingual

Timeline

Barista Trainer

Starbucks
10.2023 - Current

Senior Digital Designer

New Technology High School
08.2023 - 06.2024

Associate Degree - Anthropology

Napa Valley College
Alexander Ochoa