Alexander Nadj
Adaptable People-focused Leader And Consultative Expert
Oakville
Summary
Repeated success guiding business strategy utilizing established, optimized and result-driven KPIs to achieve maximum operational impacts with minimum resource expenditures over a wide range of fields. Highly skilled in identifying, mitigating and managing risks, and enhancing cross-functional collaboration, while ensuring high-quality service delivery. Driver of robust organizational strategic plans and employee engagement strategy. Expert presenter, negotiator, and businessperson; able to forge solid relationships with strategic partners and build consensus across multiple organizational levels.
Overview
14
14
years of professional experience
7
7
Years of management experience
5
5
Languages
Work History
Route Manager (Current Position)
Chemsyn Services
07.2023 - Current
- Maintained multiple client bases spanning Ontario from Windsor to Kingston, Ontario with respect to dishwasher maintenance, sanitation & technical repairs
- Identified new bucket penetration and sampled & sold new product lines to existing accounts
- Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients
- Enhanced customer satisfaction by resolving service issues promptly and professionally
- Completed 7 Preventative Maintenance and/or Service tasks while generating 37 sales leads
Customer Care Supervisor (Inside Sales)
Habasit Canada
12.2022 - 03.2023
- Managed team of 4 customer care representatives
- Consulted with customers on custom conveyor belting recommendations and provided quotations
- Presented & implemented process efficiencies reducing overhead and time to provide quotations to customers
- Co-managed SAP implementation alongside IT Manager
District Manager
Canadian Linen & Uniform Services/ Aramark
10.2018 - 10.2022
- Maintained 1,200 local and regional accounts
- Evaluated costs against expected market price points and set structures to achieve profit targets
- Converted local accounts to strategic national partnerships, adding $2MLN in annual revenue
- Coached & trained 30+ service reps
- Presented & implemented significant route optimization changes reducing resource expenditures
Customer Service Manager
Canadian Linen & Uniform Services
1 2016 - 10.2018
- Maintained service team of 6 service reps, providing coaching & training, safety inspection & maintenance of vehicles, customer service, and company SOP in relation to linen handling, disposal, and account management
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Highest revenue growth 2016 & 2017 (Eastern Canada)
- Received "Customer Service Management" training at Minneapolis-St Paul head office in 2016
- Appointed to JHSC
Senior Customer Service Representative - Route Relief
Canadian Linen & Uniform Services
12.2013 - 01.2016
- Provided on-the-fly route coverage as conditions changed due to staffing, and as needed
- Handled, collected, and processed payment for accounts in arrears
- Collaborated with production and shipping teams to determine likely timetables and organize efficient deliveries
- Followed up with customers regularly via phone and email to obtain payments and schedule services
- Responded to customer calls and emails to answer questions about products and services
- Visited customer offices to handle on-site concerns and maximize account loyalty
Customer Service Representative
Canadian Linen & Uniform Services
03.2013 - 12.2013
- Operated & maintained route with 120 customers
- Contributed to route growth of 18% YoY
- Kept customers under contract to >96%, cross-sold numerous buckets aimed at growing customer retention
Senior Sales Representative
Vanilla Moulding
06.2012 - 02.2013
- Identified & implemented key competitor strategies, including pain points & cross selling
- Increased relative market share of sales from 10% to 15
Junior Sales Representative
Vanilla Moulding
08.2011 - 06.2012
- Collaborated directly with potential clients, providing pricing/contract estimates and building trust which led to 7 year contract average
- Ensured thorough follow up post-sale, committed to service and product quality satisfaction above 90%
- Won "Vanilla Sales Excellence" award December 2011
Assistant Production Manager
Vanilla Moulding
01.2011 - 02.2012
- Established smooth product line & fulfillment, with significant improvements in quality assurance and reductions in defective product (5.5% to 3.9% YoY)
- Maintained team of 12 machine operators, provided coaching & training
Production Worker
Vanilla Moulding
07.2010 - 01.2011
- Operated hand and machine equipment, primarily for production & order fulfillment
- Created varieties of furniture & art decor products
Education
Chaminade College
Toronto, ON 09.2003 - 07.2007
Skills
Presentation Skills
Timeline
Route Manager (Current Position)
Chemsyn Services
07.2023 - Current
Customer Care Supervisor (Inside Sales)
Habasit Canada
12.2022 - 03.2023
District Manager
Canadian Linen & Uniform Services/ Aramark
10.2018 - 10.2022
Senior Customer Service Representative - Route Relief
Canadian Linen & Uniform Services
12.2013 - 01.2016
Customer Service Representative
Canadian Linen & Uniform Services
03.2013 - 12.2013
Senior Sales Representative
Vanilla Moulding
06.2012 - 02.2013
Junior Sales Representative
Vanilla Moulding
08.2011 - 06.2012
Assistant Production Manager
Vanilla Moulding
01.2011 - 02.2012
Production Worker
Vanilla Moulding
07.2010 - 01.2011
Chaminade College
09.2003 - 07.2007
Customer Service Manager
Canadian Linen & Uniform Services
1 2016 - 10.2018
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