ALEXANDER LAROZA
Montreal
Summary
Experienced professional with a diverse background in live captioning, retail sales, and video production. Skilled in using AI technology for real-time transcription, delivering excellent customer service, and creating engaging multimedia content. Proven ability to adapt to various roles and environments while maintaining a focus on communication and technical expertise.
Overview
8
8
years of professional experience
Work History
English Language Live Captioner
VITAC Canada
04.2023 - 03.2024
- Provided service for the deaf and hard-of-hearing community by creating closed captions.
- Re-spoke audio content live from American and Canadian news, sports, and weather program, using AI to convert speech to text-based closed-captions.
- Edited recorded transcripts in order to train the Automatic Speech Recognition (ASR) software to recognize words and phrases more accurately when captioning.
- Required strong linguistic and verbal skills to maintain speed and accuracy, as well as strong concentration and troubleshooting abilities.
General Merchandise Associate
Target
06.2020 - 08.2021
- Worked for Target at the South Burlington, Vermont location to transfer products from delivery trucks to the appropriate location within the store.
- As the Designated Business Owner of the stationary department, prioritized the maintenance of that section as well as the customer service within.
- Maintained a flexible job position within the store, and therefore was required to switch roles and departments whenever needed.
Retail Sales Associate
Vail Resorts
11.2019 - 03.2020
- Worked within the Mountain Outfitters retail store at Mount Sunapee.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Representative
MarketSource
03.2019 - 06.2019
- Guided customers through buying journey with understanding of cell phones, technical details, and plan specifics, specifically with regards to Consumer Cellular.
- Worked directly in customers service and developed skills in direct sales.
- Utilized persuasive communication skills to encourage undecided customers toward making confident purchases.
Intern-Video Production Assistant
Worcester 78's Basketball
12.2018 - 03.2019
- Worked remotely using Adobe Premiere Pro to edit down basketball games into highlight reels for the Worcester 78's college basketball team.
- Worked with color correction, video trimming, audio editing, and rendering.
- Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
Survey Research Interviewer
University of New Hampshire Survey Center
04.2017 - 06.2017
- Conducted cold calls with regards to public policy research questions about political and social topics relevant to the state of New Hampshire.
- Demonstrated strong adaptability when faced with unforeseen challenges during interviews, adjusting quickly to maintain professionalism and effectiveness in data collection efforts.
- Facilitated smooth transitions between questions by using appropriate prompts tailored to individual respondent needs.
Staff Writer
The New Hampshire
04.2016 - 04.2017
- As a staff writer for UNH's student-run newspaper, was responsible for creating at least one story per week.
- Gained experience in researching events, interviewing subjects, transcribing interviews, writing compelling reports, editing, and on-the-ground reporting techniques.
- Managed multiple assignments simultaneously while maintaining consistent quality in writing and editing tasks.
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
- Consistently met tight deadlines under pressure while maintaining high levels of accuracy in writing style.
Education
AUDIO RECORDING TECHNOLOGY -
VANIER COLLEGE
02.2023
BACHELOR OF ARTS - COMMUNICATION ARTS, MINOR IN ENGLISH
UNIVERSITY OF NEW HAMPSHIRE
05.2017
Skills
- Adobe Premiere Pro
- Reporting
- Adobe Audition
- Writing & Editing
- Microsoft Word
- Retail Sales
- Patience and concentration
- Customer assistance
- Purchase recommendations
- Fast typing speed
- Customer engagement
- Computer skills
- Video editing
- Data collection
- Grammar expertise
- Retail sales
Activities
- Freelance music and arts reporter from 2017-2018 in New Hampshire. Curated a website featuring a calendar of live music, stories, photography, and video performances. Social media outreach was involved.
- As an undergraduate, submitted short films for consideration at the University of New Hampshire's Undergraduate Research Conference of 2014 and 2015.
- Musician with an ability to read sheet music. Have been playing the guitar since age 13. Trained on piano from a young age, medium proficiency.
Languages
English
Native or Bilingual
French
Professional Working
Timeline
English Language Live Captioner
VITAC Canada
04.2023 - 03.2024
General Merchandise Associate
Target
06.2020 - 08.2021
Retail Sales Associate
Vail Resorts
11.2019 - 03.2020
Retail Sales Representative
MarketSource
03.2019 - 06.2019
Intern-Video Production Assistant
Worcester 78's Basketball
12.2018 - 03.2019
Survey Research Interviewer
University of New Hampshire Survey Center
04.2017 - 06.2017
Staff Writer
The New Hampshire
04.2016 - 04.2017
AUDIO RECORDING TECHNOLOGY -
VANIER COLLEGE
BACHELOR OF ARTS - COMMUNICATION ARTS, MINOR IN ENGLISH
UNIVERSITY OF NEW HAMPSHIRE
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