Alexander Krug

Company overview: International manufacturer of filter elements and housing for industrial applications

• Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
• Managed technical documentation, including product manuals, to support the sales process.
• Analyzed customer requirements and identified solutions that best fit their business objectives.
• Drafted and responded to proposals for specific customer requirements with industry-specific solutions.
• Generated quotes for customers, processed orders, and monitored order status.

Company overview: Manufacturer of honeycomb cardboard packaging material

• Orchestrated production workflow ensuring optimal quality, cost efficiency and adherence to deadlines.
• Managed order arrangement and capacity planning on a daily and weekly basis.
• Collaborated effectively with sales department.
• Optimized inventory levels through precise forecasting techniques.
• Excel in telephone communication and written correspondence through multiple channels.

• Foster customer loyalty and ensure repeat business.
• Resolved customer issues effectively, providing tailored solutions.
• Troubleshot complex customer issues with precision and efficiency.
• Managed interactions through various communication platforms like email, chat, and phone.
• Provided exemplary level of service to customers to extend relationships for future business opportunities.

• Prepared and packaged orders accurately for dispatch.

• Engaged with existing and potential customers to present product offerings.
• Maintained accurate records of all sales activities in the company's CRM system.

Company Overview: An international Manufacturer of Filling and Packing Machines for the Beverage, Food, and Non-Food Industry

• Conferred with customers and engineers to assess equipment needs and determine system requirements.
• Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
• Developed compliant, cost-effective proposal solutions that met customer needs and expectations.
• Coordinated closely with engineering teams to ensure timely delivery of projects according to customer requirements.
• Managing site activities, commissioning projects to meet quality standards.

• Advised corporate clients on filling machine specifications and line concepts.
• Analyzed customer requirements and identified solutions that best fit their business objectives.
• Contributed to the installation of a new glass bottle line for returnable glass bottles alongside the Head of Construction.
• Developed and wrote training documentation for machineries.
• Assisted in sales operations, market research and analysis to support business strategies.

• Supported account managers in managing customer relationships.
• Participated in various meetings and contributed to briefing sessions.
• Assessed market trends and competitor activities alongside the strategy team.