Alexander Kendall
Big Bear
Summary
Ski Rental Technician with a proven track record at Snow Summit Ski Resort, enhancing customer satisfaction through expert fitting and efficient rental processes. I excel in multitasking and teamwork, consistently improving service quality and reducing wait times during peak seasons.
Along side my work experience, I also have owned a PC for 16+ years. I am very comfortable with multiple kinds of software and applications. My typing speed is 33-40 wpm with 95-100% accuracy across different websites like typingtest.com, typing.com and humanbenchmark.com.
I am excited to learn and start a new journey with a positive attitude. Thank you!
Overview
9
9
years of professional experience
Work History
Ski Rental Technician
Goldsmiths Sports
2020.12 - Current
- Trained new staff on equipment handling and safety protocols to uphold service standards.
- Conducted regular inspections of rental gear for quality assurance and safety compliance.
- Streamlined rental processes, reducing customer wait times during peak seasons.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Provided thorough demonstrations on the use and care of rented ski equipment, leading to fewer returns due to user error or damage.
Ski Rental Technician
Snow Summit Ski Resort
2016.12 - 2020.12
- Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
- Addressed customer inquiries in a professional manner, resulting in higher levels of satisfaction with our services.
- Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers.
- Provided thorough demonstrations on the use and care of rented ski equipment, leading to fewer returns due to user error or damage.
- Assisted in training new technicians to ensure consistent quality service across the team.
- Improved workplace safety by conducting regular maintenance checks on all rental equipment.
- Reduced wait times for customers by efficiently managing the flow of traffic during peak hours.
- Enhanced customer satisfaction by providing efficient ski rental services and equipment recommendations.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Education
High School Diploma -
Big Bear High School
Sugarloaf, CA2016-06
Skills
- Computer skills
- Repair techniques
- Safety procedures
- Adaptive learning
- Teamwork
- Teamwork and collaboration
- Service excellence
- Multitasking
- Cleaning and sanitizing
- Attention to detail
Accomplishments
- Achieved Black Diamond Award (Employee of the month at Snow Summit) by helping customers with accuracy and efficiency.
- Achieved Employee of the month at Goldsmiths by helping customers with accuracy and efficiency.
Languages
English
Native or Bilingual
Japanese
Elementary
Interests
- Photography
- Music
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming (learning Full Stack on Freecodecampcom)
- Developing software, websites, and apps in various programming languages
- Web Development and Design
- Video Gaming
Timeline
Ski Rental Technician
Goldsmiths Sports
2020.12 - Current
Ski Rental Technician
Snow Summit Ski Resort
2016.12 - 2020.12
High School Diploma -
Big Bear High School