Alexander Kendall
Big Bear
Summary
Ski Rental Technician with a proven track record at Snow Summit Ski Resort, enhancing customer satisfaction through expert fitting and efficient rental processes. I excel in multitasking and teamwork, consistently improving service quality and reducing wait times during peak seasons.
Along side my work experience, I also have owned a PC for 16+ years. I am very comfortable with multiple kinds of software and applications. My typing speed is 33-40 wpm with 95-100% accuracy across different websites like typingtest.com, typing.com and humanbenchmark.com.
I am excited to learn and start a new journey with a positive attitude. Thank you!
Overview
9
9
years of professional experience
Work History
Ski Rental Technician
Goldsmiths Sports
Big Bear Lake, CA
12.2020 - Current
- Trained new staff on equipment handling and safety protocols to uphold service standards.
- Conducted regular inspections of rental gear for quality assurance and safety compliance.
- Streamlined rental processes, reducing customer wait times during peak seasons.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Provided thorough demonstrations on the use and care of rented ski equipment, leading to fewer returns due to user error or damage.
Ski Rental Technician
Snow Summit Ski Resort
Big Bear Lake, CA
12.2016 - 12.2020
- Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
- Addressed customer inquiries in a professional manner, resulting in higher levels of satisfaction with our services.
- Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers.
- Provided thorough demonstrations on the use and care of rented ski equipment, leading to fewer returns due to user error or damage.
- Assisted in training new technicians to ensure consistent quality service across the team.
- Improved workplace safety by conducting regular maintenance checks on all rental equipment.
- Reduced wait times for customers by efficiently managing the flow of traffic during peak hours.
- Enhanced customer satisfaction by providing efficient ski rental services and equipment recommendations.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Education
High School Diploma -
Big Bear High School
Sugarloaf, CA06-2016
Skills
- Computer skills
- Repair techniques
- Safety procedures
- Adaptive learning
- Teamwork
- Teamwork and collaboration
- Service excellence
- Multitasking
- Cleaning and sanitizing
- Attention to detail
Accomplishments
- Achieved Black Diamond Award (Employee of the month at Snow Summit) by helping customers with accuracy and efficiency.
- Achieved Employee of the month at Goldsmiths by helping customers with accuracy and efficiency.
Languages
English
Native or Bilingual
Japanese
Elementary
Interests
- Photography
- Music
- I enjoy helping others and giving back to the community
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Coding and Programming (learning Full Stack on Freecodecampcom)
- Developing software, websites, and apps in various programming languages
- Web Development and Design
- Video Gaming
Timeline
Ski Rental Technician
Goldsmiths Sports
12.2020 - Current
Ski Rental Technician
Snow Summit Ski Resort
12.2016 - 12.2020
High School Diploma -
Big Bear High School