Alexander Jackson
Toronto,ON
Summary
A passionate leader dedicated to making a positive impact in the workplace and the community. Combines empathetic customer service with operational excellence. An advocate for change and a team player that can manage priorities under high pressure situations. Possesses a queer lens that understands the complex intersections of a North American society.
Overview
8
8
years of professional experience
Work History
Audience Services Supervisor
Canadian Stage
06.2016 - Current
- Oversees a box office team of a large-scale theatre company
- A trustworthy and knowledgeable artistic concierge to new and long standing patrons
- Improves customer satisfaction with timely response to phone and email inquiries
- Demonstrates problem solving abilities in resolving patron escalations
- Maintains accurate logs in local customer relationship management system
- Demonstrates exemplary professionalism during high-status charity events and performances
- Collaborates with various agency departments to ensure smooth and successful operations
- Spearheaded unionization of workplace with IATSE B-173, attending table negotiations and represented the workplace as a whole
Box Office Assistant Manager
TO Live
06.2023 - Current
- Building online ticketed events for 1500+ seat venues
- Communicating contractual venue policies with clients
- Liaising with event organizers to ensure seamless coordination of ticket sales and event logistics
- Calculating time efficient financial settlements for touring productions
- Responsible for hiring, scheduling and training a team of 25 workers to operate under shared company values and policies
- Maintains strong customer relations through transparent and timely communications
Station Attendant
GO Transit
04.2017 - 06.2023
- Independently managed the daily operations of a high traffic GO Transit station
- Upheld WHIMS standards through routine disinfection and cleaning
- Responsible for cash and card transactions ensuring accurate financial documentation
- Engaged and educated a wide range of customers on transit safety and policy
- Maintained harm reduction and trauma informed principles with unhoused passengers
- Represented and advocated for the needs of colleagues during collective bargaining
- Supported ATU 1587 Union Membership as a Strike Captain by boosting morale and resolving inquiries about strike pay, strike duties and scheduling picket lines
Education
B.A., Dramatic Arts, Honours -
Brock University
01.2016
Emergency First Aid & CPR/AED Training Level C -
F.A.S.T. Rescue Inc
06.2023
Certificate -
Smart Serve Ontario
06.2024
Ontario Secondary School Diploma (Bilingual) -
Ajax High School
01.2011
Certificate - Anti-Oppression Training
The 519
06.2024
Skills
- Collaborative Mindset
- Team Leadership Qualities
- Written and Oral Communications
- Conflict Resolution
- Multitasking Efficiency
- Organizational Skills
- Policy Enforcement
- Patron Relations
- Harm Reduction
- Anti-oppressive Framework
- Class Consciousness
Memberships
January 2024
International Alliance of Theatrical Stage Employees Locale B-173
Shop Steward
Volunteer Experience
June 2024
The 519
Greenspace Festival
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Box Office Assistant Manager
TO Live
06.2023 - Current
Station Attendant
GO Transit
04.2017 - 06.2023
Audience Services Supervisor
Canadian Stage
06.2016 - Current
B.A., Dramatic Arts, Honours -
Brock University
Emergency First Aid & CPR/AED Training Level C -
F.A.S.T. Rescue Inc
Certificate -
Smart Serve Ontario
Ontario Secondary School Diploma (Bilingual) -
Ajax High School
Certificate - Anti-Oppression Training
The 519
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