Alexander Hoffman
Escondido
Summary
Dynamic IT Specialist with a proven track record at Apex Systems LLC, excelling in IT troubleshooting and cybersecurity. Adept at enhancing system performance and delivering exceptional customer service. Strong communication and leadership skills drive successful collaboration and innovative solutions, ensuring compliance and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist
Apex Systems LLC
MCAS Miramar
12.2023 - Current
- Configured hardware, devices, and software to set up workstations for employees.
- Provided exceptional customer service by promptly addressing problems reported by end users.
- Walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Explained technical information in clear terms to promote better understanding for non-technical users.
ISR Systems Engineer
United States Marine Corps
MCAS Miramar
03.2020 - 12.2023
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
TS/SCI Systems Administrator
United States Marine Corps
San Diego
03.2020 - 12.2023
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis, and issue resolution.
- Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
- Developed internal training materials aimed at improving department's overall knowledge base and reducing the learning curve for new hires.
United States Marine
United States Marine Corps
MCAS Miramar
12.2018 - 12.2023
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Improved overall unit performance with thorough after-action reviews and constructive feedback.
- Optimized resource management by effectively tracking and allocating equipment, personnel, and supplies.
- Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit's activities.
- Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
Education
Bachelor of Science - Cyber Security and Information Assurance
Western Governors University
Millcreek, UT01.2026
Skills
- IT troubleshooting and documentation
- Information security and cybersecurity
- Software implementation and system upgrades
- Communication and leadership skills
- Decision-making and risk assessment
- Systems analysis
Certification
- CompTIA Project+
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA Secure Infrastructure Specialist (CSIS)
- CompTIA Pentest+
- CompTIA CySA+
- CompTIA Network Security Professional
- ISC2 SSCP
- IT Infrastructure Library (ITIL) Foundation Certification
- Microsoft 365 Fundamentals (MS-900)
- LPI Linux Essentials
Timeline
IT Specialist
Apex Systems LLC
12.2023 - Current
ISR Systems Engineer
United States Marine Corps
03.2020 - 12.2023
TS/SCI Systems Administrator
United States Marine Corps
03.2020 - 12.2023
United States Marine
United States Marine Corps
12.2018 - 12.2023
Bachelor of Science - Cyber Security and Information Assurance
Western Governors University