Alexander Fromunda
Markham,ON
Summary
Driven Owner/Operator of Porcupine Lawn Care Inc., adept in operations management and customer service management, significantly enhanced customer satisfaction and business efficiency. Leveraged expertise in GPS route planning and team collaboration to foster a safety-first culture, achieving zero accidents. Skillfully negotiated contracts, boosting profitability and spearheading market expansion. Clean Ontario AGRZ licence. (Can drive any vehicle except for 53 foot trailer)
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner/Operator
Porcupine Lawn Care Inc.
Markham, ON
02.2018 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Developed long-term strategic goals for the business based on market trends analysis.
- Operated with safety and skill to avoid accidents and delays.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Maximized load safety by balancing, securing, and weighing products.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Ontario High School Diploma -
St Robert Catholic High School
Markham, ON2018
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Sales negotiation
- Staff Training and Development
- Payroll Processing
- Operational Reporting
- DOT Compliance
- Equipment Operation
- Mechanical Knowledge
- Materials Transport
- Vehicle inspections
- Accurate record keeping
- Safe Driving Practices
- Order picking and processing
- Load security
- Safe Driving
- GPS and route planning
- Document Management
- Transportation safety
- Vehicle systems
- Vehicle Maintenance
- Logistics Planning
- Route Planning
- Route Management
- Inclement weather driving
- Clean MVR
- Class A Commercial Driver's License
- Trailer maintenance
- Long-haul driving
- Defensive driver training
- Route logs
- Tractor-trailer driving specialist
- Heavy haul expert
- Commercial driving
- Delegating Work
- Effective leader
- Teamwork and Collaboration
- Customer Service Management
- Customer Retention
- Staff training/development
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Spanish
Professional Working
Certification
- Clean Ontario AGRZ commercial drivers licence.
- Clean CVOR
- Also have landscaping experience such as (zero turn mowers, wheel loaders, farm tractors, skid steers, etc)
Timeline
Owner/Operator
Porcupine Lawn Care Inc.
02.2018 - Current
Ontario High School Diploma -
St Robert Catholic High School