Alexander Fleming
Los Angeles
Summary
Dynamic and results-driven operations and business professional with 6+ years of experience leading teams, managing day-to-day operations, and driving revenue growth in both retail and entrepreneurial settings. Proven track record in inventory management, process optimization, and staff training, combined with strong customer service and sales expertise. Adept at creating efficient workflows, building strategic partnerships, and delivering engaging, high-quality experiences for customers. Highly motivated, adaptable, and skilled at balancing operational oversight with creative problem-solving to achieve business goals.
Overview
9
9
years of professional experience
Work History
Founder & Operations Director
1904 Media
San Diego, CA
06.2025 - 01.2026
- Founded and ran a live-stream sales business specializing in trading cards, managing end-to-end operations.
- Oversaw inventory procurement, supplier contracts, and partnerships with local vendors to optimize product availability and pricing.
- Hired, trained, and managed streamers, shippers, and other staff, delegating responsibilities to scale operations.
- Directed all creative content, social media, and graphic design to maintain brand identity and drive customer engagement.
- Managed customer service operations, resolving complaints and issues related to shipping, payments, and product inquiries.
- Developed strategic business relationships and collaborations, enhancing growth and market presence.
- Oversaw financial planning and hired a finance manager to handle taxes, budgeting, and accounting.
Operations Supervisor
OnTopps
San Diego, CA
01.2022 - 06.2025
- Delivered daily live-streamed sales presentations for 100+ customers, achieving $30–40K in daily sales with $4–5K+ profit.
- Supervised and trained new streamers, developing strategies to increase sales, engagement, and profitability.
- Managed social media presence and created eye-catching graphics and thumbnails for daily live shows, driving audience growth.
- Assisted with shipping, inventory management, and operational logistics to maintain smooth business flow.
- Acted as the primary point of contact for customer complaints, resolving issues efficiently and maintaining brand reputation.
- Coordinated with team members to implement innovative sales tactics and optimize live-show performance.
Manager
Euphoria Vapor Outlet
San Diego, CA
02.2019 - 12.2021
- Managed all daily store operations, including opening/closing procedures, cash handling, and customer service.
- Oversaw inventory management and nightly restocking, ensuring accurate tracking and availability of all products.
- Developed custom in-house vape juice blends, maintaining quality control and innovation in product offerings.
- Trained and supervised staff in sales techniques, product knowledge, and operational procedures.
- Maintained store cleanliness, organized workspaces, and enforced safety and regulatory standards.
- Handled customer inquiries, resolved complaints, and processed payments efficiently, maintaining high satisfaction.
Shift Leader
Carls Jr.
San Diego, CA
06.2017 - 01.2019
- Led daily operations across front-of-house, drive-thru, and dining areas, ensuring high service standards during peak hours.
- Supervised and coached a team of 5–8 employees, delivering training on POS systems, customer service, and food safety.
- Created and managed weekly employee schedules to optimize staffing and labor efficiency.
- Conducted daily inventory counts, tracked product usage, and coordinated ordering to prevent shortages and reduce waste.
- Maintained store cleanliness and compliance with safety standards, acting as the shift lead during high-pressure periods.
- Resolved customer issues, ensuring positive experiences and repeat business.
Education
No Degree -
San Diego Community College
High School Diploma -
Patrick Henry High
06-2017
Skills
- Team Leadership & Staff Training
- Operations & Workflow Management
- Inventory Management & Restocking
- Customer Service & Issue Resolution
- Sales Strategy & Revenue Optimization
- Project & Task Coordination
- Vendor & Supplier Relationship Management
- Social Media & Content Management
- Process Improvement & Efficiency
- Cash Handling & Financial Oversight
LANGUAGES
English Fluent
Spanish Fluent
AVAILIBILITY
OPEN AVAILIBILITY- DAYS, EVENINGS, WEEKENDS & HOLIDAYS
Timeline
Founder & Operations Director
1904 Media
06.2025 - 01.2026
Operations Supervisor
OnTopps
01.2022 - 06.2025
Manager
Euphoria Vapor Outlet
02.2019 - 12.2021
Shift Leader
Carls Jr.
06.2017 - 01.2019
No Degree -
San Diego Community College
High School Diploma -
Patrick Henry High