Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alexander Enkelmann

Vernon,Canada

Summary

With a rich background spanning 15 in customer service, I've consistently showcased unwavering commitment to elevating customer experiences. My journey reflects a steadfast dedication to excellence, honing skills and fostering meaningful connections. Passionate about delivering top-tier service, I embody a proven track record of exceeding expectations in diverse customer-centric environments.

Overview

16
16
years of professional experience

Work History

Hotel Clerk / Liquor Store Attendant

Reynolds Hotel
11.2021 - 07.2023
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Trained new staff members in customer service techniques and hotel operations.

Warehouse Associate

K2 Corrosion Fasteners
07.2020 - 04.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Warehouse Associate

Pacific Fasteners
09.2018 - 03.2020
  • Logistics, Shipping & Receiving
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Performed inventory control, such as counting, and stocking merchandise.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Line Cook

Joe Fortes Seafood and Chop House
05.2018 - 08.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Landscaper

Universal Landscaping
01.2017 - 01.2018
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Used trimmers and other power tools for grounds maintenance and brush clearing.

Store Standards

Walmart
01.2016 - 01.2017
  • Collecting shopping carts to maintain a tidy parking lot.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean, neat, and professional entrances.

Daytime Shift Runner & Customer Service Rep.

Domino’s Pizza
01.2008 - 01.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Dishwasher

Orrange Kitchen & Bar
01.2013 - 01.2014
  • Followed supervisor instructions to complete tasks on time.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Education

Classes 1/4/5 -

Forklift Certification
04.2021

High School Diploma -

Coquitlam Alternate Basic Education
Coquitlam, BC
01.2014

Skills

  • Serving it Right Certification
  • Highly Motivated
  • Excellent Interpersonal skills
  • Self-Starter
  • Fast Learner
  • Excellent Customer Service
  • Friendly
  • Transaction Processing
  • Guest Registration
  • Data Entry

Languages

English
Native or Bilingual

Timeline

Hotel Clerk / Liquor Store Attendant

Reynolds Hotel
11.2021 - 07.2023

Warehouse Associate

K2 Corrosion Fasteners
07.2020 - 04.2021

Warehouse Associate

Pacific Fasteners
09.2018 - 03.2020

Line Cook

Joe Fortes Seafood and Chop House
05.2018 - 08.2018

Landscaper

Universal Landscaping
01.2017 - 01.2018

Store Standards

Walmart
01.2016 - 01.2017

Dishwasher

Orrange Kitchen & Bar
01.2013 - 01.2014

Daytime Shift Runner & Customer Service Rep.

Domino’s Pizza
01.2008 - 01.2016

Classes 1/4/5 -

Forklift Certification

High School Diploma -

Coquitlam Alternate Basic Education

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Alexander Enkelmann