Alexander Davis
Long Beach
Summary
Hospitality professional with extensive experience in event coordination, client relations, and team leadership in fast-paced, high-end environments. Proven ability to oversee daily operations, manage staff, and ensure seamless execution of events, while maintaining exceptional service standards. Skilled in scheduling, vendor coordination, inventory management, and administrative oversight. Committed to delivering outstanding guest experiences and supporting organizational goals through efficient, detail-oriented management.
Overview
10
10
years of professional experience
Work History
E-Commerce Office Manager
Petrolicious
01.2023 - 05.2025
- Managed thousands of client accounts, ensuring accurate and up-to-date information across multiple platforms.
- Oversaw the official shop support inbox and multiple phone lines, providing timely responses to customer and vendor inquiries.
- Scheduled appointments for vendors and customers during special marketing events, coordinating logistics efficiently.
- Administered all online transactions, invoice processing, and refunds with precision.
- Utilized bookkeeping and e-commerce software to maintain secure and accurate client data.
- Reconciled accounts with over 60 vendors, generating monthly sales summaries for collaborative product sales.
- Conducted training sessions for new staff on customer service protocols and tools.
- Handled escalated issues with professionalism, ensuring a positive customer experience.
E-Commerce + Customer Service Rep
Petrolicious
12.2019 - 01.2023
- Managed daily customer communications via the shop support inbox.
- Resolved order issues by coordinating with shipping and logistics teams.
- Managed customer feedback and escalated complex cases to management.
- Updated the shop's website to reflect current inventory and new product launches.
- Coordinated incoming and outgoing shipments, and tracked inventory accurately.
- Ensured compliance with international shipping laws to prevent returned packages.
- Assisted in organizing special marketing events for premium members.
- Maintained day-to-day office organization and overall workspace cleanliness.
Customer Service Rep + Inventory Management
The Casery
07.2017 - 09.2019
- Used bookkeeping software to manage accounting duties and financial records.
- Managed email correspondence with customers to address concerns promptly, and ensure a positive customer experience.
- Scheduled appointments for product designers, coordinating workflow efficiently.
- Managed payments and processed invoices for all assigned orders.
- Conducted daily inspections and maintenance of office equipment and machinery.
- Oversaw consistency and quality control across all aspects of production.
Expo
Cassia Restaurant
02.2015 - 05.2017
- Coordinated communication between kitchen staff and front-of-house team.
- Managed plating and presentation standards for all dishes to meet high-end restaurant quality expectations.
- Monitored order flow during peak service to maintain efficiency and minimize errors.
- Assisted in training new line staff on proper food handling, timing, and presentation.
- Maintained the cleanliness and organization of the expo station and support areas.
- Collaborated with servers and kitchen staff to address customer modifications and special requests promptly.
Education
Associate of Science - Computer Science
Santa Monica College
Santa Monica, CA09-2019
Some College (No Degree) - Audio Engineering
Radio Recording Film Connection
Los Angeles, CA06-2016
High School Diploma -
Venice High School
Los Angeles, CA01-2014
Skills
- Customer relationship management
- Inventory management
- Invoice/payment processing
- E-commerce operations
- Customer account management
- Logistics coordination
- Bookkeeping software
- Staff training
- Teamwork and communication
Timeline
E-Commerce Office Manager
Petrolicious
01.2023 - 05.2025
E-Commerce + Customer Service Rep
Petrolicious
12.2019 - 01.2023
Customer Service Rep + Inventory Management
The Casery
07.2017 - 09.2019
Expo
Cassia Restaurant
02.2015 - 05.2017
Associate of Science - Computer Science
Santa Monica College
Some College (No Degree) - Audio Engineering
Radio Recording Film Connection
High School Diploma -
Venice High School
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