Alexander Couvillon
Toronto,Canada
Summary
Aspiring hospitality worker, currently attending school at George Brown College taking the Hospitality and Tourism Management Program. Enthusiastic team player known for effective multitasking and exceptional communication skills. Proven ability to handle customer complaints in both retail and hospitality environments. Recognized for being detailed and goal oriented. Brings positive attitude and commitment to continuous learning and growth
Overview
10
10
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
Farm Boy
06.2024 - Current
- Stocked product to shelves as per determined set-ups and continued product maintenance throughout shifts
- Conducted daily date checks to ensure quality of all products
- Assisted customers, responded to questions and rectified customer concerns and complaints
PRODUCE DEPARTMENT SUPERVISOR
Farm Boy
05.2015 - 08.2018
- Supervised casual/part time staff, ensured all company policies were upheld and adhered to
- Responsible for new and existing staff training, evaluations and quarterly performance and service standard reviews
- Conducted daily inventory reviews and responsible for disposal methods of various products
- Stocked product to shelves as per determined set-ups and continued product maintenance throughout shifts
- Produce preparation and food production as per daily store demands
- Assisted customers, responded to questions and rectified customer concerns and complaints
- Requested by Regional Produce Specialist to help in a new store set up and staff development to ensure a successful opening in Hamilton. (Skilled Worker and Trainer Program, 6 week duration)
BEER RUNNER/BAR BACK
Jack’s
09.2018 - 12.2018
- Responsible for bar’s beer and non-alcoholic (mixers) inventory management
- Restocked bars and server stations with garnishes, glass wear, ice, beer and other supplies as needed
- Assisted servers with food and beverage running as needed
- Maintained cleanliness of all bar areas according to health code standards
- Assisted in all closing procedures including bar breakdown, sanitizing and wiping all surfaces, mopping/sweeping and garbage disposal
- (Maternity leave/Seasonal employment)
GROCERY/PRODUCE CLERK, PC EXPRESS PERSONAL SHOPPER
Robert & Tracey’s No Frills
09.2018 - 08.2023
- Ensured that stock on shelves is rotated and new inventory stocked
- Removed and dispose of any outdated or spoiled products
- Provided strong customer service by addressing concerns and answering questions of customers
- Responsible for completing customers online grocery orders accurately and in a timely manner
- Processed customer’s orders through e-commerce pay system. Liaison with IT Department for information technology issues
- Notified customers of any shortages, substitutions and errors on each order
Education
Hospitality And Tourism Management
George Brown College
Toronto, ON04-2026
Certificate - Culinary Skills
George Brown College
Toronto, ON04-2024
High School Diploma -
Sir Frederick Banting Secondary School
London, On06-2015
Skills
- Customer service
- Active listening
- Conflict resolution
- Strong multitasking
- Complex Problem-solving
- Cleanliness and hygiene
Certification
- Smart Serve Certificate, Smart Serve Ontario - Exp. Dec 2029
- Food Handler Certification, Traincan Inc. - Exp. Oct 2028
- Emergency & First Aid CPR, Canadian Red Cross - Exp. Dec 2027
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Farm Boy
06.2024 - Current
GROCERY/PRODUCE CLERK, PC EXPRESS PERSONAL SHOPPER
Robert & Tracey’s No Frills
09.2018 - 08.2023
BEER RUNNER/BAR BACK
Jack’s
09.2018 - 12.2018
PRODUCE DEPARTMENT SUPERVISOR
Farm Boy
05.2015 - 08.2018
Hospitality And Tourism Management
George Brown College
Certificate - Culinary Skills
George Brown College
High School Diploma -
Sir Frederick Banting Secondary School
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