Summary
Overview
Work History
Education
Skills
Languages
Projects
Timeline
Generic

Alexander Cervantes

Santa Ana

Summary

Dedicated professional with diverse experience in customer service, transaction completion, and insurance coordination, adept at meeting goals and end results. Fluent in English and Spanish, I excel in providing exceptional customer support and ensuring meticulous attention to detail. Skilled in multitasking, problem-solving, and collaborating within team environments to optimize operational efficiency and satisfaction. Equipped to execute the principles of Prior Authorization, I am proficient in solving complex inquiries and maintaining compliance with organizational standards while prioritizing patient confidentiality and integrity.

Overview

6
6
years of professional experience

Work History

Customer Relations Coordinator

KC Car Rental Co
03.2020 - 02.2024
  • Managed customer inquiries regarding availability and cost of vehicles, achieving a 90% inquiry response rate within one hour, resulting in a 10% increase in rental bookings.


  • Conducted thorough explanations of rental agreements, ensuring a 100% agreement comprehension rate among customers and reducing contract disputes by 15%.
  • Assisted customers in inspecting rental vehicles, identifying ad documenting any damages, resulting in a 20% decrease in post-rental disputes.


  • Provided comprehensive support throughout the rental duration, maintaining a 95% customer satisfaction rate and receiving positive feedback from 90% of customers regarding service quality.

VEHICLE PURCHASING AGENT

STG Auto Group
01.2018 - 03.2020
  • Interacted with Customers and evaluated potential vehicles for purchase from daily service customers, resulting in a 15% increase in customer satisfaction scores.
  • Maintained accurate records of purchases, pricing, and delivery information, achieving a 98% accuracy rate and facilitating smooth transactions.
  • Stayed updated on industry trends and market conditions, leading to a 10% improvement in making informed purchasing decisions and optimizing inventory turnover.

AGENT SERVICE REPRESENTATIVE

PINNACLE CLAIMS MANAGEMENT
12.2017 - 02.2018
  • Collaborated with Health Insurance Agents/Brokers, Qualied Health Plans federal and state agency contacts, and other stakeholders in Covered CA's Health Benet Exchange, resulting in a 20% increase in successful plan enrollments.
  • Provided telephonic and web-based outreach, oering informational support to assist with health plan selection, application completion, and benet termination processes, leading to a 25% reduction in application errors and processing delays.
  • Worked collaboratively with other Covered California department operations to ensure call center experiences were optimized, contributing to a 15% improvement in call resolution times and customer satisfaction ratings.

Education

High School Diploma -

SANTA ANA HIGH SCHOOL
Santa Ana, CA

Skills

  • Excellent Work Ethic
  • Excellent Customer Service
  • Bilingual
  • Time Management
  • Organized
  • Communications
  • Team Player
  • Attention To Detail
  • Problem Solving
  • Program Implementation
  • Microsoft Suite
  • Software Operations

Languages

English
Full Professional
Spanish
Native or Bilingual

Projects

Advocate for Autism Since 2013

Timeline

Customer Relations Coordinator

KC Car Rental Co
03.2020 - 02.2024

VEHICLE PURCHASING AGENT

STG Auto Group
01.2018 - 03.2020

AGENT SERVICE REPRESENTATIVE

PINNACLE CLAIMS MANAGEMENT
12.2017 - 02.2018

High School Diploma -

SANTA ANA HIGH SCHOOL

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Alexander Cervantes