Alex Catalli
Calgary,AB
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Telus Communications
11.2022 - Current
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Diagnosed and troubleshot hardware, software and network issues.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to a wide variety of technical support needs.
Customer Service Representative
HGS - Hinduja Global Solutions
05.2022 - 11.2022
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Met customer call guidelines for service levels, handle time and productivity.
Personal Shopper
Loblaws Superstore
04.2020 - 08.2022
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
Education
High School Diploma -
Dr. E.P. Scarlett High School
Calgary, AB06.2020
Skills
- Incoming Call Management
- Technical issues analysis
- Account Management
- Complaint resolution
- Punctual and Dependable
- Interpersonal Skills
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Technical Support Representative
Telus Communications
11.2022 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
05.2022 - 11.2022
Personal Shopper
Loblaws Superstore
04.2020 - 08.2022
High School Diploma -
Dr. E.P. Scarlett High School
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