Hotel Assistant
Intercontinental Hotels Group
07.2023 - 08.2023
- Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
- Assisted in implementing new policies and procedures for improved staff productivity and guest satisfaction.
- Fostered strong relationships with vendors, securing competitive pricing on supplies while maintaining top-notch product quality levels.
- Streamlined check-in and check-out processes for guests, resulting in reduced wait times and increased satisfaction.