Alexander Allert
Costa Mesa
Summary
Dynamic hospitality professional with a proven track record at The Ritz Carlton, excelling in guest engagement and hotel operations. Recognized for enhancing guest satisfaction through personalized service and effective problem-solving. A reliable team player with strong time management skills, committed to maintaining high standards in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Bell Attendant
Laguna Cliffs Marriott
05.2023 - Current
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
Bell Attendant
The Ritz Carlton
05.2021 - 01.2023
- Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
- Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
Front Desk Agent
The Ritz Carlton
03.2021 - 07.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Barista
Starbucks
01.2019 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Bartender/Server
Shwack Beach Grill
04.2018 - 11.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Dana Hills High School
Dana Point, CASkills
- Team player attitude
- Reliability and punctuality
- Hotel operations
- Guest engagement
- Food safety practices
- Time management
- Friendly and outgoing
- Problem-solving skills
Timeline
Bell Attendant
Laguna Cliffs Marriott
05.2023 - Current
Bell Attendant
The Ritz Carlton
05.2021 - 01.2023
Front Desk Agent
The Ritz Carlton
03.2021 - 07.2022
Barista
Starbucks
01.2019 - 03.2021
Bartender/Server
Shwack Beach Grill
04.2018 - 11.2018
Dana Hills High School
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