Alexa J. Ceja
Stockton
Summary
Dynamic leader with proven expertise in staff supervision and customer service excellence, honed at Boise School District and other notable employers. Adept in financial transactions and bilingual communication, I excel in creating efficient, team-oriented environments. Achievements include significantly improving operational standards and customer satisfaction, leveraging strong multitasking and leadership skills.
Overview
13
13
years of professional experience
Work History
Food Service Manager
Boise School District
09.2021 - Current
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
Bartender/Server
Applebee's Neighborhood Grill & Bar
09.2021 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bank Customer Service Representative
Bank of America
07.2019 - 08.2021
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
Front End Manager
Rancho San Miguel Markets
11.2011 - 06.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
Education
High School Diploma -
Cesar Chavez High School
Stockton, CA05-2010
Skills
- Customer service
- Food storage
- Staff supervision
- Staff leadership
- Strong multitasking
- Team player attitude
- Highly reliable
- Financial transactions
- Complaint handling
- Data entry proficiency
- Bilingual in Spanish
Timeline
Food Service Manager
Boise School District
09.2021 - Current
Bartender/Server
Applebee's Neighborhood Grill & Bar
09.2021 - 01.2025
Bank Customer Service Representative
Bank of America
07.2019 - 08.2021
Front End Manager
Rancho San Miguel Markets
11.2011 - 06.2019
High School Diploma -
Cesar Chavez High School
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