Alexa Welsh
Guelph,Canada
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
18
18
years of professional experience
Work History
Dealer Services Reporesentative
Rifco National Auto Finance
Guelph, ON
05.2020 - Current
- Facilitated smooth transactions, enhancing customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Delivered exceptional service to encourage repeat business.
- Resolved customer inquiries with professionalism and clarity.
- Developed product knowledge to provide informed recommendations.
- Collaborated with team members to achieve sales goals.
- Supported management in daily operations for streamlined processes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
Finance Manager
Mark Wilson’s Better Used
Guelph, ON
01.2016 - Current
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
- Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.
Fashion Associate
Reitman’s
Guelph, ON
01.2014 - Current
- Assisted with company operations, including processing sales and ticketing and organizing inventory
- All sundry day to day activities and requirements of retail environment
- Styled mannequins and designed merchandise displays to promote key pieces and shopper engagement.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Recommended, selected and located merchandise for shoppers, engaging politely to establish product needs and wants.
- Maintained a clean and organized sales floor, ensuring an enjoyable shopping experience for customers.
Sub-Prime Sales Specialists
Mark Wilson’s Better Used
Guelph, ON
01.2015 - 01.2016
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Drafted, finalized and submitted paperwork to complete sales.
- Achieved or exceeded company-defined sales quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
Pre-Approval Specialists
Mark Wilson’s Better Used
Guelph, ON
01.2014 - 01.2015
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Operations/ Groomer
Brush cuts Grooming
Guelph, ON
01.2012 - 01.2014
- Enhanced cleanliness by thoroughly washing and grooming pets.
- Groomed a variety of animal breeds, ensuring high-quality service.
- Improved pet comfort with gentle handling techniques.
- Ensured safety, following all grooming protocols.
- Managed grooming appointments to maximize schedule efficiency.
- Monitored pet behavior to identify any signs of distress or discomfort.
- Enhanced customer satisfaction by listening to client needs.
- Provided specialized grooming services for dogs and cats.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Delivered high-quality grooming results for repeat business.
- Created positive client experiences with excellent service.
- Identified skin conditions to inform pet owners of potential health issues.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Contributed to a positive workplace culture by collaborating effectively with team members and actively participating in staff meetings and events.
- Provided exceptional customer service through clear communication, addressing concerns promptly and professionally.
- Managed multiple appointments concurrently, balancing competing demands while maintaining high-quality results for each pet.
- Mentored new groomers to enhance their skills and acclimate them to the salon environment.
- Assisted in maintaining accurate records of each pet''s medical history, vaccinations status, and past grooming experiences.
- Achieved timely completion of appointments by employing efficient workflows that minimized stress for both pets and owners alike.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
Pet Groomer
Petsquisite Grooming Salon
Guelph, ON
01.2011 - 01.2012
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
Stable Manager
Diamond Ridge Farms
Acton, ON
01.2007 - 01.2012
- Optimized facility layout by creating organized spaces for feed storage, tack rooms, wash stalls, arena use areas to maximize functionality and accessibility for riders.
- Established strong working relationships with clients by providing exceptional customer service and addressing concerns promptly.
- Collaborated effectively with veterinarians to develop preventive healthcare plans tailored to individual horse needs while monitoring general herd health trends closely over time.
- Streamlined stable maintenance procedures for a cleaner and safer environment for both horses and staff.
- Negotiated contracts with hay suppliers ensuring adequate provision of quality feed year-round while minimizing costs.
- Increased client satisfaction through clear communication of boarding expectations, policies, and fees while ensuring a welcoming atmosphere at the facility.
- Managed emergency situations calmly and effectively while prioritizing the safety of horses and staff members involved in incidents or accidents.
- Spearheaded barn improvements projects including stall renovations improving overall living conditions for boarded horses.
- Organized and executed efficient daily routines for horse care, feeding, turnout, and exercise ensuring optimal animal welfare.
- Enhanced horse care standards through regular health checks, tailored nutrition plans, and proper grooming techniques.
- Performed repairs and preventive maintenance on equipment and property.
- Provided personalized riding lessons emphasizing rider safety while fostering growth in skills across various disciplines.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Groomed horses to prepare for exhibitions.
Education
Smart Serve Certified -
01.2009
Grade12 Diploma - undefined
Ontario Secondary School
01.2007
Skills
- Customer service
- Active listening
- Critical thinking
- Customer interaction
- Relationship building
- Animal care
- Patience and tolerance
- Cleaning protocols
Languages
English
Full Professional
Timeline
Dealer Services Reporesentative
Rifco National Auto Finance
05.2020 - Current
Finance Manager
Mark Wilson’s Better Used
01.2016 - Current
Sub-Prime Sales Specialists
Mark Wilson’s Better Used
01.2015 - 01.2016
Fashion Associate
Reitman’s
01.2014 - Current
Pre-Approval Specialists
Mark Wilson’s Better Used
01.2014 - 01.2015
Store Operations/ Groomer
Brush cuts Grooming
01.2012 - 01.2014
Pet Groomer
Petsquisite Grooming Salon
01.2011 - 01.2012
Stable Manager
Diamond Ridge Farms
01.2007 - 01.2012
Grade12 Diploma - undefined
Ontario Secondary School