Summary
Overview
Work History
Education
Skills
Affiliations
Community & Youth Program Leadership
Languages
Timeline
Generic

Alexa Torres

Toronto,ON

Summary

Friendly, reliable, and guest-focused hospitality with hands-on experience as a hostess, server, and food runner in both casual and fine dining restaurants. Skilled in OpenTable, guest seating coordination, coat and bag check handling, and supporting smooth front-of-house operations. Comfortable in fast-paced environments with a strong ability to adapt, communicate, and work as part of a team. Proven track record of creating welcoming first impressions and delivering excellent service across restaurants like Swiss Chalet, Subway, Irene, and Jacob's & Co. Steakhouse.

Overview

5
5
years of professional experience

Work History

Host

IRENE
Toronto
04.2025 - Current
  • Provide warm and welcoming service to guests upon arrival.
  • Manage reservations, coordinate seating, and monitor dining room flow.
  • Communicate efficiently with servers and management to ensure smooth service.
  • Assist with food running during busy periods, ensuring accurate and timely delivery to guests.
  • Utilize OpenTable for reservations and guest tracking.

Host

Jacob's & Co. Steakhouse
Toronto , ON
04.2025 - 05.2025
  • Warmly greeted guests and guided them to the lounge or dining room.
  • Transferred guests from the lounge to the dining room once their table was ready.
  • Managed coat and bag check service, including issuing numbered claim tags and safely storing outerwear, handbags, and luggage in the designated area.
  • Returned items promptly and professionally to ensure a smooth guest experience.
  • Maintained a polished front-of-house atmosphere and supported a luxury fine dining environment.

Server

Swiss Chalet
10.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Addressed complaints to kitchen staff and served replacement items.
  • Presented menus and answered questions regarding items
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Hostess

Swiss Chalet
06.2022 - 08.2024
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Maintained a clean and organized dining area.
  • Provided menus to customers and answered questions regarding menu items.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Sandwich Artist

Subway
02.2021 - 05.2023
  • Greeted guests, promoted specials, and took orders.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.

Education

BBA - Hospitality And Tourism Operations Management

Seneca Polythenic
06.2026

High School Diploma -

Charles P. Allen High School
Bedford, NS
06.2022

Some College (No Degree) - Business Administration

Nova Scotia Community College
Halifax, NS

Skills

  • Guest Service Excellence
  • Table & Guest Flow Management
  • OpenTable Experience
  • Coat & Bag Check Handling
  • Team Collaboration
  • Adaptability & Quick Learning
  • Professional Demeanour
  • Food Running Support

Affiliations

  • Retail Salesperson at The Social Boutique 2021 - 2022 Supporting women empowerment at The Social Boutique, a non-profit retail clothing store that provides 100% of proceeds raised to marginalized women.
  • Altar Server at St. Ignatius Church 2017 – 2018 Greeted and ushered new Catholic members in the community
  • HRM Rec Junior Leader Volunteer opportunities 2016 - 2018 Volunteering within camps and fundraisers (at least 90 hrs).
  • Usher at Saint Vincent De Paul Dec. 2013 Served meals to homeless people.

Community & Youth Program Leadership

Lead Positions at Halifax Regional Municipality Recreation Programs | Bedford, NS 

  • Summer Camp Seniors Leader at Bedford-Hammonds Plains Community Centre (202 Innovation Drive, Bedford, NS) July – August 2019
  • Summer Camp Junior Leader at LeBrun Recreation Centre July 2016-2018 (36 Holland Ave, Bedford, NS)

- Facilitated fun and good sportsmanship to the campers (preschool to 12 years old) 

- Helped campers develop new skills and enhance existing abilities

- Collaborated effectively with colleagues to ensure smooth program operations

- Provided a safe, secure and fun environment to colleagues and campers and staff

Languages

English
Native/ Bilingual
Tagalog
Native/ Bilingual

Timeline

Host

IRENE
04.2025 - Current

Host

Jacob's & Co. Steakhouse
04.2025 - 05.2025

Server

Swiss Chalet
10.2023 - 08.2024

Hostess

Swiss Chalet
06.2022 - 08.2024

Sandwich Artist

Subway
02.2021 - 05.2023

BBA - Hospitality And Tourism Operations Management

Seneca Polythenic

High School Diploma -

Charles P. Allen High School

Some College (No Degree) - Business Administration

Nova Scotia Community College
Alexa Torres