Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alexa Robertson

Abbotsford,BC

Summary

I am a hard-working, positive and resourceful individual with a passion for learning new skills and adapting to any circumstance thrown my way. I have experience in a variety of workplace settings including retail and food service, and experience supervising a team in a fast-paced environment. From these opportunities I have gained a substantial amount of knowledge to positively contribute to the success any workplace.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Supervisor

Booster Juice
Kelowna, BC
07.2022 - 08.2024
  • Maintained high standards of customer service during high-volume periods and problem solved on the spot.
  • Multi-tasked efficiently to help the team where needed.
  • Developed and implemented policies, such as a training guide and food standards, to improve team performance.
  • Trained new team members clearly and efficiently in store practices and protocols, and monitored progress thereafter.
  • Recorded inventory and received shipments of goods.
  • Creatively promoted app downloads and deals to customers to boost sales.

Sales Associate

Hot Topic
Kelowna, BC
01.2022 - 10.2022
  • Greeted each customer with open-ended questions and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Operated cash register, collected payments and provided accurate change.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Monitored and supervised customers' activities in the store to detect signs of attempted theft.
  • Worked with fellow sales team members to achieve group targets.

Seasonal Sales Associate

Ardene
Kelowna, BC
11.2021 - 01.2022
  • See above for duties and tasks.

Crew Member

Mr. Pretzels
Kelowna, BC
07.2021 - 10.2021
  • Took orders, operated cash register, collected payments, and provided accurate change.
  • Cleaned food preparation areas, baking surfaces, and dishes, ensuring health standards were met.
  • Quickly and efficiently fulfilled orders of food.

Education

Bachelor of Media Arts -

University of The Fraser Valley
Abbotsford, BC
04-2028

High School Diploma -

École Kelowna Secondary School
Kelowna, BC
06.2023

Skills

  • Teamwork and Collaboration
  • Customer Service
  • POS System Operation
  • Cash handling
  • Computer literacy
  • Problem-Solving
  • Merchandising and Display
  • Effective Leadership

Certification

Completion of BASICS.fst Employee Level Food Handler Certification Course

References

References available upon request.

Timeline

Team Supervisor

Booster Juice
07.2022 - 08.2024

Sales Associate

Hot Topic
01.2022 - 10.2022

Seasonal Sales Associate

Ardene
11.2021 - 01.2022

Crew Member

Mr. Pretzels
07.2021 - 10.2021

High School Diploma -

École Kelowna Secondary School

Bachelor of Media Arts -

University of The Fraser Valley

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Alexa Robertson