Alexa Plascencia
Palmdale
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Shift Leader
Panda Express Restaurant
Santa Clarita, CA
07.2023 - Current
- Resolved customer complaints promptly, fostering positive dining experiences and encouraging repeat visits.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Desk Clerk
HH Drywall, Inc
Torrance, CA
12.2021 - 08.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Efficiently managed phone lines, directing calls to appropriate departments while maintaining a professional demeanor at all times.
- Streamlined invoice and billing processes for guests, reducing wait times during checkout.
- Input data into spreadsheets and databases.
Education
Bachelor of Science - Management
Long Beach State University
Long Beach, CA05-2027
Skills
- Cash handling
- Problem-solving
- Training assistance
- Flexible schedule
- Conflict resolution
- Goal setting and tracking
Timeline
Shift Leader
Panda Express Restaurant
07.2023 - Current
Desk Clerk
HH Drywall, Inc
12.2021 - 08.2022
Bachelor of Science - Management
Long Beach State University