Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Philips

San Francisco

Summary

Dynamic travel professional with a service-oriented approach, recognized for enhancing client relations at Club Travelo as well as two boutique hotels. Successfully designed over 150 personalized itineraries, boosting sales by 20%. Proficient in issue resolution and payment processing, consistently delivering exceptional guest experiences while adapting to the diverse needs of clientele.

Overview

9
9
years of professional experience

Work History

Travel Agency Concierge

Club Travelo
03.2023 - 02.2025
  • Designed and managed over 150 personalized travel itineraries, ensuring seamless booking of flights and accommodations.
  • Leveraged relationships with 15+ luxury travel companies to secure exclusive perks, upgrades, and exceptional experience for clients.
  • Transformed the checkout experience for over 50 daily customers, elevating satisfaction through strategic question resolution.
  • Provided exceptional VIP support to top clients, boosting overall sales by %20 and improving retention rates.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Hotel Reservations Agent (Remote)

Quinta Maria Cortez
10.2020 - 01.2023
  • Facilitated over 100 customer bookings weekly via phone and online platforms, ensuring 99% accuracy.
  • Managed 100+ reservations weekly, efficiently handling modifications, cancellations, and Covid related issues.
  • Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
  • Addressed customer concerns and resolved issues, resulting in improved guest relations.
  • Monitored competitor pricing strategies, adjusting rates accordingly to remain competitive within the market.
  • Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
  • Conducted regular audits of reservation systems data entry accuracy, identifying areas of improvement for overall efficiency and guest satisfaction.

Front Desk Agent

Rivera Del Rio
06.2017 - 08.2019
  • Fostered a welcoming environment, by focusing on personalized service and remembering guest preferences.
  • Collected room deposits, fees, and payments as well as working with our affiliate partner sites to ensure smooth transactions in CRS system 99% time.
  • Maintained accurate records of guest information, payments, and reservations using hotel property management systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Effectively resolved 95% of guest issues promptly, resulting in positive feedback and return visits.

Server

Delux
01.2016 - 04.2017
  • Demonstrated strong ability to pay attention to customer detail and provide accurate orders and requests.
  • Worked with POS system to place orders, manage bills, and handle to go orders.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Explain menu items in detail in addition to remembering nightly specials to upsell and enhance dining experience.

Education

Bachelor of Science - Communication

Arizona State University
Tempe, AZ
05-2027

Skills

  • Service-Oriented Approach
  • Highly adaptable
  • Reliable Professionalism
  • Proficient Issue Resolution
  • Client relations
  • Payment processing
  • Follow-up skills
  • Live chat support
  • Multi-line phone talent
  • Service standard compliance
  • New process integration

Timeline

Travel Agency Concierge

Club Travelo
03.2023 - 02.2025

Hotel Reservations Agent (Remote)

Quinta Maria Cortez
10.2020 - 01.2023

Front Desk Agent

Rivera Del Rio
06.2017 - 08.2019

Server

Delux
01.2016 - 04.2017

Bachelor of Science - Communication

Arizona State University

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Alexa Philips