Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexa Ochoa

Moreno Valley

Summary

I am a motivated and disciplined student with a 3.4 GPA, having completed honors coursework throughout all three years of high school. I bring nearly two years of experience in customer service at Walmart, where I developed strong interpersonal, problem-solving, and teamwork skills in a fast-paced environment. Currently, I am enrolled at [Community College Name], pursuing healthcare-related coursework with the objective of gaining practical experience as a medical assistant. My long-term goal is to transfer to a four-year institution to earn a Bachelor of Science in Nursing and pursue a career as a registered nurse. I am committed to continuous learning, professional growth, and delivering high-quality patient care in the medical field.

Overview

1
1
year of professional experience

Work History

Customer Service Team Associate

Walmart
02.2024 - Current

Working at Walmart, I worked as a customer service team associate where I helped customers with returns, exchanges, and any questions they had. I made sure to handle each situation professionally and followed company policies to solve issues quickly and efficiently. I also worked the register to process refunds and manage transactions. I always kept the service area clean and organized, and I worked closely with the front-end team to keep things running smoothly, especially during busy times. My main goal was to make sure every customer left satisfied.

Education

High School Diploma -

Valley View High School
Moreno Valley
06.2024

Skills

    I’ve been working in customer service at Walmart for almost two years now Through that experience, I’ve learned how to stay calm and friendly, even during busy or stressful times, and how to help customers quickly and efficiently I’m good at communicating clearly and solving problems while following company policies Balancing work and school has really helped me develop strong time management skills I also work well with my team to keep things running smoothly I pay close attention to details, especially when handling transactions and returns, and I’m always ready to adapt when new challenges come up Overall, I’m reliable, organized, and able to handle multiple tasks at once without losing focus

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Team Associate

Walmart
02.2024 - Current

High School Diploma -

Valley View High School

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Alexa Ochoa