Alexa Ochoa
Northridge
Summary
Dynamic sales professional with proven expertise in customer relations and product knowledge honed at Nike Inc. Excelled in creating impactful visual merchandising and leveraging social media to boost sales. Adept at teamwork and collaboration, consistently enhancing customer service standards. Achieved significant professional growth through continuous industry training.
Overview
5
5
years of professional experience
Work History
Sales Associate - Full Time
Nike Inc
06.2023 - Current
- Built relationships with customers to encourage repeat business.
- Participated in Ekin organized events helping set up with the team insuring a successful event.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about product knowledge, sizing, accessories, and merchandise care.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate - Part Time
Nike
01.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Sales Representative
Guess & Co
09.2019 - 06.2022
- Assisted call-in customers with questions and orders.
- Described product highlights and benefits to help guide purchasing decisions.
- Participated in regular training sessions to stay current on industry trends and best practices.
Education
Bachelor of Arts - Business Administration
California State University, Northridge
Northridge, CA12-2024
Associate of Arts - Business Administration
Norco College
Norco, CA06-2022
Skills
- Customer service
- Reading comprehension skills
- Customer relations
- Teamwork and collaboration
- Product and service knowledge
- Sales presentations
Languages
Spanish
Professional Working
Timeline
Sales Associate - Full Time
Nike Inc
06.2023 - Current
Sales Associate - Part Time
Nike
01.2023 - 06.2023
Sales Representative
Guess & Co
09.2019 - 06.2022
Bachelor of Arts - Business Administration
California State University, Northridge
Associate of Arts - Business Administration
Norco College
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