Alexa Norton
Fresno
Summary
Energetic professional in the specialty coffee and customer service sector, known for high productivity and efficient task completion. Possess specialized skills in espresso drink preparation, latte art creation, and inventory management. Excel at interpersonal communication, time management, and adaptability, ensuring seamless operations and positive customer experiences.
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Skilled barista with background in high-volume coffee shops. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews and concoctions. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Fresno
10.2024 - Current
- Monitored inventory levels of supplies and restocked when necessary.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Input orders into point of sale system and handled customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Adhered to health department regulations concerning sanitation standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Managed cash register and processed transactions with accuracy and integrity.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Cashier, Cook
Rasing Canes Chicken Fingers
Clovis
02.2024 - 10.2025
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Answered phone calls to assist customers with questions and orders.
- Used suggestive selling techniques to promote add-on sales.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Grilled and deep fried various foods from meats to potatoes.
- Checked quality of food products to meet high standards.
Cashier, Cook
Tagine Snacks
Fresno
06.2021 - 04.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Managed portion control using correct utensils during preparation and plating.
- Monitored temperatures of prepared food and cold-storage areas.
Education
High School Diploma -
Bullard High School
Fresno, CA06-2024
Skills
- Customer service
- Team collaboration
- Effective communication
- Time management
- Speedy and efficient
- Cleanliness
- Performance improvement
- Workflow management
- Safe food handling
- Conflict mediation
- Attention to detail
- Multitasking and organization
- Clear communication
- Decision-making
- Menu memorization
- Active listener
- Positive and professional
- Opening and closing duties
- Display case merchandising
Timeline
Barista
Starbucks
10.2024 - Current
Cashier, Cook
Rasing Canes Chicken Fingers
02.2024 - 10.2025
Cashier, Cook
Tagine Snacks
06.2021 - 04.2022
High School Diploma -
Bullard High School