Colin Duff
Nanaimo,BC
Summary
Dependable and reliable, experienced professional with 10+ years of serving customers, problem-solver, ability to plan and work well independently and in a team, over ten years of working with the public. Over ten years of working with people with addictions and barriers. I believe in being patient with people and making sure they're being heard.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Professional
Various Night Life Establishments
03.2019 - 10.2022
- The Queens
- The Corner Lounge
- The Nanaimo Bar
- The Cambie
Security Professional
Elite Security And First Aid
05.2017 - 09.2022
Professional | Security Management
Level Two Night Club
01.2012 - 01.2022
Education
Diploma Community Support Worker
Discovery Community College
Nanaimo2024
Certificate of Education Assistance
Discovery Community College
Nanaimo2024
Certificate of Community Mental Health
Discovery Community College
Nanaimo2024
Certificate of Social Service Worker
Discovery Community College
Nanaimo2024
Dogwood Certificate
Vancouver Island University
Nanaimo, BC2012
Skills
- Managed and trained 30 security professionals over 10-year period
- Utilized team-based tactics to best serve customers
- Wonderful interpersonal skills – active listener, strong written and verbal communication skills
- Accurate and detailed when writing new house procedures and nightly reports
- Resolved conflicts quickly and safely, administered first aid when needed
- Wrote in-depth security reports on all kick outs and denials
- Working closely with Nanaimo RCMP on active bar related investigations
- CCTV Monitoring
Certification
- Level 1 First Aid
- Selling it Right Standard (2022)
- BST Security Training (2012-2022)
- SPECO Online Training
- Food Handler
- Safe Talk and Crisis Intervention Skills Training
Accomplishments
- 10+ years’ performing security tasks (assessing IDs, potential challenges, safety issues)
- Familiar and Able to Calmly handle Violent situations
- Master of high stress environments and critical thinking
- Strong at building rapport and tailoring a positive customer experience
- Friendly, accommodating, strong planning skills, safety oriented
- Expert of de-escalation and the use comedy to enhance a positive work environment
References
Available upon request
Timeline
Security Professional
Various Night Life Establishments
03.2019 - 10.2022
Security Professional
Elite Security And First Aid
05.2017 - 09.2022
Professional | Security Management
Level Two Night Club
01.2012 - 01.2022
Diploma Community Support Worker
Discovery Community College
Certificate of Education Assistance
Discovery Community College
Certificate of Community Mental Health
Discovery Community College
Certificate of Social Service Worker
Discovery Community College
Dogwood Certificate
Vancouver Island University